Customer Solution Engineer

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

Our growth story is only just beginning and we have a huge market opportunity ahead. We're looking for a highly collaborative, outcome-oriented Customer Solution Engineer to help us bring home the technical win and capitalize on this explosive growth.

Working hand in hand with our Account Executives, you'll solve some of the most interesting business-critical challenges and transformations. You'll focus on prospective customers, helping them embrace digital transformation, become disruptors, and avoid being disrupted. As the CEO of your domain, you'll become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel. You'll leverage your technical prowess to knock out the competition and demonstrate how Zuora allows the world's largest companies to unlock new growth in the new world of total monetization.

In this role, you will: 

• Complete Zuora's in-depth onboarding and sales training to become an expert in Zuora's products, services, unique solutions, and technical capabilities
• Own the technical relationships with a deep understanding of customer needs and constraints
• Deliver product demonstrations and technical presentations to a C-Level audience and articulate how Zuora's platform will allow their business to succeed and grow
• Use AI-centric solutions and personal technical capabilities to create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries
• Secure technical wins by differentiating Zuora against the competition, handle technical objections, and mitigate any concerns that might block a deal from closing
• Act as the front-line liaison to our product management team by informing our product roadmap based on prospects' needs
• Own making sure the customer is realizing value against their expectations
• Define and monitor the business case and KPIs in the account plan
• Help shape commercial strategy and technical action plans
• Commercially present solutions in easy-to-grasp ways
• Coordinate resources from across Zuora and partners from a technical standpoint
• Work with product and solution management to share the context (why) behind customer requests and potential applicability to others in a segment
• Collaborate with solution architects in overall design and approach
• Support sales and marketing at field events with product demonstrations and technical subject matter expertise
• Respond to technical elements of RFIs and RFPs
• Travel throughout your sales territory

You bring 6+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect) and/or an operational finance role (financial analyst, billing specialist, accounts receivable specialist, treasury analyst). 

Beyond experience, you have:

• Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in The Subscription Economy
• Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
• * Strong business value selling experience and familiarity with SaaS and Cloud technology
• An understanding of subscription and recurring revenue business models
• Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
• General understanding of API development and various coding languages (PHP, Ruby, Java, etc.)
• Experience with LLMs and agent development and maintenance
• Bachelor's Degree and/or relevant FinTech experience

Our Customer Solution Engineering team is pivotal in sustaining our rapid growth across the globe. You'll be part of a collaborative environment where you contribute to our technical vision and help shape how we go to market.

This is a remote position, so you'll be working remotely while occasionally getting together with your team for office visits, events, or offsites. Of course, you're welcome to come into the office more often if you're nearby.

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).