Senior Customer Solution Engineer — AI Native/Consumption Quote to Cash

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

A technical SaaS sales engineer who captures the technical win on complex billing and quote-to-cash opportunities — with real fluency in consumption/usage-based monetization and AI-native environments. You'll scope, sell and build the QTC solution, not just demo it. Telecom experience is a strong plus.

This is a hands-on Solutions Engineer role. Additionally, you’ll also stay close to your accounts post-sale — protecting technical health and surfacing expansion.

In this role, you will:

• Own the technical win. Partner with AEs through complex enterprise cycles — discovery, technical strategy, objection handling, and clear differentiation — to secure the technical decision.
• Scope, sell, and build quote-to-cash solutions. Translate messy customer requirements across CPQ, billing, and revenue into a defensible QTC architecture — including consumption and usage-based billing models (metering, rating, mediation, invoice presentation, and downstream rev rec implications).
• Build and manage the lifecycle of proofs of concept as a primary mechanism (think forward deployed engineer)
• Go deep on consumption and AI-native monetization. Design and demonstrate how customers monetize usage- and AI-driven products — event/usage capture, rating at scale, and the billing and revenue implications of consumption pricing.
• Build tailored, end-to-end demos and POCs aligned to each customer's strategic objectives — hands-on with APIs, data, and integrations, not slideware.
• Lead technical presentations for senior stakeholders, including C-level, translating architecture and pricing-model tradeoffs into business value.
• Build strong technical relationships with customers and prospects — understanding their goals, constraints, systems of record, and operating models.
• Protect technical health and adoption on your accounts — ensure customers realize value against agreed outcomes, and identify expansion across business units, cross-sell, and add-ons.
• Influence roadmap by feeding structured customer and market signal to Product and Solutions teams.
• Coordinate technical resources across Zuora and partners; contribute to RFPs/RFIs, field events, and customer references; support escalations cross-functionally.
• Travel within your territory as needed.

You are an experienced presales or solutions professional with a strong track record of owning technical wins in complex enterprise environments.

You likely bring:

• 7+ years in Sales Engineering, Presales, or Solution Architecture — with demonstrated, hands-on ownership of technical wins on complex enterprise deals.
• Direct billing / quote-to-cash experience — you've scoped, sold, and/or built solutions spanning CPQ, billing, and revenue (not just adjacent SaaS).
• Consumption / usage-based billing fluency — metering, rating, mediation, and the revenue implications of consumption pricing
• Comfort in AI-native environments — you understand how AI-driven and usage-based products get monetized, and can architect for that.
• Technical depth — APIs, integration patterns, data/reconciliation, and modern application architecture. You can debug a failing integration under time pressure, not just describe one.
• Telecom experience is a strong plus — high-volume mediation, rating, and complex usage models.
• Excellent executive communication — you shift registers between engineers, controllers, and C-level without losing precision.
• Structured sales methodology experience (e.g., MEDDIC, Value Selling).
• Bachelor's degree and/or relevant FinTech / enterprise software background.

A strong plus:

• Telecom experience, especially with high-volume mediation, rating, and complex usage models

You will be part of a team focused on winning and expanding complex enterprise quote-to-cash opportunities by combining technical depth, business acumen, and customer partnership.

This team works closely across Account Executives, Product, Solutions, partners, and customer stakeholders to:

• Solve complex monetization and billing challenges
• Deliver tailored technical strategies, demos, and proofs of concept
• Support customers from pre-sales through post-sale technical health and adoption
• Surface customer insight that shapes roadmap and solution direction
• Help customers scale modern consumption and AI-native business models

This is a highly collaborative environment for someone who wants to go beyond standard demos and play a meaningful role in shaping solution architecture, customer outcomes, and long-term growth.

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts. 

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).