Technical Implementation Consultant

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

As an Implementation Consultant - Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

Your responsibilities will cover the entire implementation lifecycle, including gathering requirements, creating technical documentation, configuring systems, conducting testing, and guiding customers on Zuora best practices to ensure seamless deployments and release cycles.

This role is ideal for candidates with experience consulting on SaaS enterprise software, strong customer-facing analytical and problem-solving skills, and a passion for developing expertise in Zuora’s platform.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Solution Design & Implementation Support

• →Assist the Solution Architect in designing and delivering Zuora Billing and CPQ implementations.
• →Configure solutions, ensuring alignment with business processes and best practices.
• →Support technical integrations with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) systems.

Requirements Gathering & Documentation

• →Collaborate with customers, business stakeholders, and technical teams to gather, analyze, and document requirements.
• →Develop and maintain functional and technical documentation, including API integrations, workflows, and solution designs.

Testing, Troubleshooting & Support

• →Support system testing, user acceptance testing (UAT), and issue resolution before deployment.
• →Work with Product, Support, and Engineering teams to identify, troubleshoot, and resolve implementation issues.
• →Assist in customer training and knowledge transfer to ensure successful adoption of Zuora solutions.

• Bachelor’s of Science in Computer Science or in Business preferred.
• 3 to 5+ years of experience in consulting for Enterprise Software implementations.
• Code experience such as Java, Java script, Python, Salesforce APEX, SQL, PLSQL or another programming language
• Object oriented framework experience
• Ability to review API documentation and use APIs to implement the solution and troubleshoot API integrations.
• Experience working in all stages of the implementation lifecycle.
• Strong analytical skills and a customer-centric mindset.
• Experience gathering requirements from customers, business stakeholders, and technical teams to provide fit/gap analysis and document requirements.
• Experience working with enterprise-level customers in complex project implementations.

• Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
• Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations.
• Experience with data migration and system integration strategies.

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:

• Collaborate deeply across teams and regions
• Learn constantly and iterate often
• Build an inclusive, high-performance culture where people feel inspired, connected, and valued

Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.

Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com (or local equivalent, where applicable).