Director, Solutions & Forward Deployed Engineering

United StatesRemoteFull-timeexecutive

OtherDirector

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Quick Summary

Overview

Who we are Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations.

Technical Tools

OtherDirector

Who we are

Zus is a shared health data platform designed to accelerate healthcare data interoperability by providing easy-to-use patient data via API, embedded components, and direct EHR integrations. Founded in 2021 by Jonathan Bush, co-founder and former CEO of athenahealth, Zus partners with HIEs and other data networks to aggregate patient clinical history and then translates that history into user-friendly information at the point of care. Zus's mission is to catalyze healthcare's greatest inventors by maximizing the value of patient insights - so that they can build up, not around.

What we’re looking for

We are seeking a Director, Solution & Forward Deployed Engineering to lead the technical delivery of the Zus platform and help customers successfully connect their systems, data, and applications to Zus.
Reporting to the Head of Customer Success & Delivery, this role will own how customers integrate with the Zus platform. They’ll be responsible for ensuring healthcare organizations and digital health builders can reliably ingest data, connect EHR systems, and deploy applications powered by Zus APIs.

This leader will oversee teams responsible for forward deployment engineering, and technical enablement, working closely with customer engineering teams to integrate Zus into production environments and connect to data networks. You will guide customers through the complexity of healthcare interoperability, helping them translate real-world workflows into scalable integrations built on Zus.

This is a hands-on player-coach role. You will lead the team while also personally engaging in complex implementations, architecture discussions, and customer deployments. You will champion the use of AI tools, automation frameworks, and reusable integration patterns to dramatically improve how quickly and reliably customers connect to the Zus platform.
The ideal candidate combines deep experience in healthcare interoperability, enterprise software implementations, API platforms, and AI-enabled engineering workflows with the leadership skills required to scale a delivery organization.

Key responsibilities

Own the technical delivery lifecycle following contract signature through production deployment and early adoption
Lead and grow a team of Solutions Engineers and Forward Deployed Engineers

Develop career paths, performance expectations, and development plans for the team to ensure excellent execution of goals

Ensure consistent, high-quality execution across multiple concurrent enterprise implementations

Establish best practices for onboarding, implementation, integration, and go-live readiness

Set customers up for success across multiple different high priority use cases

Ensure customers achieve rapid time-to-value from the Zus platform

Personally engage on strategic or technically complex customer deployments

Guide integrations involving FHIR, HL7, CCD, APIs, SFTP pipelines, and EHR platforms

Troubleshoot complex interoperability and data pipeline issues

Work directly with engineering teams to deploy and operationalize Zus products

Serve as a trusted technical advisor to customer technical and operational stakeholders

Support customers in building production-grade applications and workflows on top of Zus APIs

Help customers operationalize clinical and operational data across care delivery workflows

Lead the development of reference architectures and deployment patterns

Identify integration opportunities that accelerate product adoption and expansion

Oversee technical onboarding and training programs for new customers

Enable customer engineering and product teams to effectively build on the Zus platform

Develop documentation, workshops, and enablement resources for technical users

Lead the adoption of AI tools and automation frameworks across the delivery organization

Identify opportunities to automate manual implementation work using LLMs, scripting, and developer tooling

Develop reusable automation patterns for all parts of the Zus ecosystem

Help customers leverage Zus data to power AI-enabled workflows and analytics applications

Translate customer implementation patterns into platform improvement

Participate in technical discussions to find reusable integration patterns that can be embedded directly into the Zus platform

Communicate customer needs to the Product & Engineering teams

10+ years of experience in technical implementation, solutions engineering, systems integration, or professional services leadership, preferably in healthtech, SaaS, or enterprise software

Proven experience leading customer-facing teams and scaling implementation or professional services functions

Deep expertise in healthcare data interoperability, including FHIR, HL7, CCD, and EHR integrations

Strong understanding of APIs, data ingestion pipelines (ETL, JSON, CSV), and modern data platforms (e.g., Snowflake)

Experience designing scalable implementation frameworks and reusable integration patterns

Familiarity with secure environments and compliance frameworks (HIPAA, SOC 2)

Executive presence and the ability to build trust with both technical and non-technical stakeholders

Strong strategic thinking paired with a willingness to dive into complex technical or delivery challenges when needed

A self-starter mindset and comfort operating in a fast-paced, evolving startup environment

Passion for improving healthcare through better access to and use of data

Willingness to travel up to ~25% for customer engagements, industry events, and company meetings

Bachelor’s degree in Business, Engineering, or a related field (advanced degree a plus)