Possess specialist knowledge of operating systems, devices, applications and software. Provide technical support to teams within the organization, and to external clients when required. Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date. Ma
Provide Level 2/3 application support for Dynamics 365 CRM. Troubleshoot production issues impacting customer onboarding, servicing, or complaints. Support incident, problem, and change management in line with ITIL and bank governance models. Participate in production releases, hotfixes, and post‑de
Configure and manage routing rules, message formats (MT/MX), user roles, and system parameters across payment systems. Maintain system security, including access controls, user permissions, and operational configurations. Ensure compliance with regulatory requirements, including SWIFT CSP and AML/CT
Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital & Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain. In
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