Ensure that IT metrics are aligned with organizational goals, ITIL processes, and service management standards. Oversee the collection and management of data related to IT operations, including service delivery, processes management, system performance, and user satisfaction. Provide insights into s
Collaborate with IT/business teams to ensure that the tools are configured to meet the needs of the organization, following ITIL processes. Work with stakeholders to define requirements and design workflows within the ITSM tools. Continuously evaluate the performance and effectiveness of ITSM tools
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