Retention Analyst | Ludicrum

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Retention Analyst | Ludicrum

Remote Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Chad, Chile, China, Colombia, Comoros, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Eritrea, Estonia, Ethiopia, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Rwanda, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, US, Uzbekistan, Vanuatu, Venezuela, Worldwide, Zambia, Zimbabwe
Full Time
Application ends: October 11, 2025
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Job Description

Join Our Team as a Retention Analyst in the thriving iGaming Industry! 🚀

🥜 In a nutshell

Do you have a knack passion for turning data into actionable insights in the dynamic iGaming industry? We’re on the hunt for a dynamic Retention Analyst to join our expanding Retention team at Ludicrum.
As a Retention Analyst, you’ll be a key player in shaping how we keep our customers happy by analyzing customer behavior, identifying churn risks, and developing actionable insights.

🎯The responsibilities & the impact YOU will have:

As our Retention Analyst, you’ll play a key role in shaping the future of our company by:

  • Monitor Retention Metrics: Maintain and analyze retention dashboards to track performance and identify trends.

  • Drive Engagement Strategies: Develop and execute targeted campaigns to boost player engagement and loyalty.

  • Collaborate on Retention Initiatives: Work closely with the Retention Manager and cross-functional teams to create and refine effective retention strategies.

  • Leverage Data Insights: Use advanced analytics and machine learning to gain deeper insights and personalize retention efforts for high-value segments.

  • Optimize Through Testing: Support A/B testing and make data-driven adjustments to continually improve retention outcomes.

  • Stay Ahead of Industry Trends: Implement best practices and monitor competitor activities to enhance retention performance.

⚡All you need is…

  • High school diploma or equivalent; a degree in a relevant field may be preferred.
  • A strong interest in data analysis, customer behavior, and retention strategies.
  • Excellent communication skills and the ability to collaborate effectively within a team.
  • A proactive attitude with a passion for solving problems and improving processes.
  • Fluent knowledge of English, both verbal and written.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Genuine interest in the iGaming sector.

Awesome to have

  • Knowledge of data analysis tools (e.g. SQL, R, Python) would be a solid advantage.

  • Experience with CRM systems and customer segmentation techniques is preferred.

  • Familiarity with Slack and ClickUP is beneficial.

  • Prior iGaming experience is ideal.

✨ Why You’ll Love Working Here:

  • Flexible and Remote Working: Enjoy the freedom to work from anywhere that suits you best, promoting a healthy work-life balance.

  • Attractive Compensation: We offer a competitive salary tailored to your experience, along with comprehensive benefits.

  • Career Growth: We’re committed to your professional development, offering opportunities for training and advancement.

  • Performance Bonuses: Earn ad-hoc and quarterly bonuses based on company and personal performance.

  • Fitness and Health Benefits: Receive a fitness reimbursement and an access to a health budget to support your well-being.

  • Birthday Perk: Enjoy a day off on your birthday after a year of employment to celebrate your special day.

Ready to make a mark in the iGaming industry? Submit your resume in English and join us in creating unforgettable experiences for our players. We can’t wait to welcome you to our team! 🌟