Senior Product Mgr, Platform Services | Vonage | Remote (USA)

Senior Product Mgr, Platform Services | Vonage | Remote (USA)

Remote US
Application ends: October 9, 2024
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Job Description

Vonage Product Management Mission: We bridge technology and the business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge and competitive awareness to collaborate with and lead efforts to envision, design, develop and execute state-of-the-art products and features. Our output changes the communications game.

Why this role matters

At Vonage API Platform Group we believe we’ve just scratched the surface of enabling developers to embed communications into any apps or devices using APIs. 

We’re in search of a Senior Product Manager to lead the strategy for our Infrastructure area, which includes the API Gateway, Identity and Infrastructure areas. Ideally you will have a technical background and a solid understanding of APIs. If you’re currently in product management or possess experience in a related technical field, we encourage you to apply and bring your expertise to our team.

As part of the Vonage team, you will deliver groundbreaking platform products and features to drive the adoption of our CPaaS Platform across the globe. You will be providing the vision and strategy for key areas of the Vonage API Platform and working cross functionally to achieve your vision. 


What you will do


  • Formulate the strategy, concepts, product requirements and use cases for our new infrastructure platform across the business.
  • Manage the product roadmap of our infrastructure platforms, overseeing changes and driving onboarding from other lines of business.
  • Own and maintain Cloud Platform Engineering team’s backlog
  • Cross-functional Collaboration – Working closely with engineering, design, marketing, sales, customer support teams, Product Managers, BI, Finance & Legal to define their requirements for Infrastructure and our Gateways, how we interact with the rest of the business and how we drive growth for ensure alignment on product goals, priorities, and timelines.
  • Technical Understanding – Having a solid understanding of the technical aspects of infrastructure, authentication, authorization, and security protocols.
  • Work with other Product Managers, BI, Marketing, Engineering, Operations, Finance & Legal to define their requirements for growing the platforms, how we interact with the rest of the business and how we drive growth for Vonage.
  • Grow, manage and deliver new features for the service including:
    • Scalability
    • Unification of infrastructure platforms across Vonage.
    • Security considerations
    • Ensure we aid the delivery of key business pillars
    • Regionalisation
    • Self service configuration
    • Supporting tools
  • Work with Engineering to oversee the delivery of new features and products
  • Integrate user and customer feedback and performance metrics continuously into plans
  • Understand the competitive landscape and how platform capabilities can enable Vonage to differentiate from its competition

What you will bring

  • Experience building API products or using APIs as a developer
  • Strong knowledge of AWS services, deploying and managing a complex SaaS portfolio across multiple AWS accounts
  • Experience with data regionalization, compliance and regulations for SaaS deployed in a distributed public cloud
  • Excellent at building strong relationships with internal and external stakeholders 
  • Ability to communicate with simplicity, precision, and empathy
  • Experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Experience using Jira, Confluence and project management tools

What is required for application


  • Computer Science degree or similar technical qualifications
  • Minimum 5 years experience in a relevant sector and function
  • Minimum 2 years of Product Management experience
  • AWS Solution Architecture Certification strongly advised
  • Previous software development experience at some point in your career
  • Experience building API products or using APIs as a developer


  • Masters Degree in Computer Science or Business Management

Skills & Experience

  • Experience with managing AWS accounts in a SaaS company, ideally in a global environment with multiple regions and AWS accounts
  • A track record driving change and influencing others both internally but also externally (eg partners, related industry etc)
  • Some experience with Agile methodologies & tools (e.g. Scrum, Kanban)
  • Highly analytical and at ease with influencing others through facts, insights and great presentation abilities
  • Self-Aware and confident in the unique blend of technology, market, business and relevant domain skills you bring to the table and how you want to develop as a leader
  • Learning mindset: not constrained to use only one set of technologies from previous experience; open to different methods to achieve business goals
  • Experience rolling up your sleeves at start-ups or able to demonstrate an ambitious track record at a large corporation or in parallel to your work.

Potential Next Career Move: Expert Product Manager