Senior Advice Quality Control Consultant

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

We’re looking for an experienced Senior Advice Quality Consultant with a strong background in financial services, who is customer and colleague focused, combined with a practical knowledge of risk management and regulatory requirements, ideally with life and pensions knowledge. Previous experience in an Advice Quality Control environment would be an advantage. 

As a Senior Advice Quality Control Consultant, you will be accountable for the delivery of quality monitoring across our Advice business area (i.e., call monitoring and process outputs etc.).  Quality assessments will focus on both customer outcomes and experience and will be undertaken in accordance with our Quality Framework.

• Expert knowledge of regulated Advice landscape
• Relevant experience in a Quality Control and/or Financial Advice 
• Ability to successfully strike balance between ensuring good customer outcomes, customer experience, conduct risk and commerciality.
• Minimum Level 4 qualified in Financial Planning or Diploma equivalent

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. 

 If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. 

Find out more about working at Standard Life 

· Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates

· Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

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