Internship Position - Technical Customer Service

The Technical Customer Services team plays a key role in delivering a smooth and reliable experience to our enterprise and B2B customers around the world. This internship is part of a dedicated team that handles more complex and technical customer cases, working closely with both Customer Support and Technical Support teams to find effective solutions.

You’ll have the opportunity to work alongside experienced professionals across different areas of the business, gaining hands-on exposure to telecommunications, troubleshooting, and customer operations in a fast-paced international environment.

About the Role

As a Technical Customer Services Intern, you will support the team in investigating and resolving technical and operational customer issues related to mobile connectivity services. You’ll learn how to manage customer cases, collaborate with different internal teams, and contribute to delivering a high-quality customer experience

Your day-to-day responsibilities may include:

• Supporting the resolution of technical and operational queries from enterprise customers
• Assisting with the investigation and follow-up of more complex customer cases
• Monitoring and updating support tickets within agreed service levels
• Working closely with Technical Support and other internal teams to help track and resolve issues
• Helping document troubleshooting steps, processes, and customer interactions
• Supporting Service Account Managers with operational and customer-related activities
• Contributing ideas and improvements to internal processes and team workflows
• Developing knowledge of mobile telecommunications services including calls, SMS, data, and eSIM solutions

• Strong written and verbal communication skills in English
• A proactive mindset and willingness to learn
• Good analytical and problem-solving skills with attention to detail
• Interest in technology, telecommunications, and customer operations
• Comfortable working in a collaborative and fast-paced environment
• Good organizational and teamwork skills
• Basic knowledge of Microsoft Office tools and collaborative platforms

• Familiarity with ticketing systems or CRM platforms
• Basic understanding of mobile telecommunications, connectivity, GSM and VoIP technologies
• Experience working in multicultural or international environments

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 100% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.