Full Time Retail Display Installer- Technology

Overview:

2020 Companies is hiring a full-time merchandising Field Service Representative!

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team.

The Field Service Representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

• Hourly pay $21.00 per hour
• Next-day pay on-demand with DailyPay
• Eligible for medical/dental/vision benefits
• $30 per month in technology reimbursement
• Paid time off
• Paid mileage and drive time
• Flexible scheduling
• Variety of job tasks
• Career pathing and growth opportunities

Key Responsibilities:

• Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed upon
• Accept and schedule all assigned jobs within 48 hours of receipt

• Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines

• Must be 18 years or older (due to insurance requirements)
• Must be authorized to work in the United States

• Flexible availability Monday through Friday
• Weekend and holiday availability as needed
• Early morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period

• Climb a ladder up to 10 feet in height
• Safely lift and carry up to 60lbs
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

• Ability to adjust to the ever-changing variety of tasks and work environments

• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as needed
• Perform other tasks the Shared Services Manager assigns within the specified timeframe
• Respond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)

• A high school diploma or equivalent is typically required
• Previous retail or merchandising experience is beneficial but not mandatory

• Installation and Merchandising experience
• Proficiency in assorted hand/power tool usage
• Ability to follow planogram (POG), directives, and secondary communication.

• Must own an Android or Apple mobile device to upload photos and data
• Must be able to successfully navigate various communication platforms and applications independently

• Must complete all training assignments and tasks within a designated time frame
• Agents are expected to be able to work collaboratively and autonomously

• Must have reliable transportation
• Valid driver’s license and proof of insurance
• Willingness and ability to travel up to 60% of the year
• Willingness and ability to work, including overnight, early morning, and holiday hours as needed

Leadership & Communication:

• Superior leadership skills and strong professional communication and presentation skills
• Ability to make sound decisions, show good judgment and problem-solve effectively
• Capable of working autonomously with excellent time management and reporting skills
• Ability to successfully lead a team, fostering a result-driven environment with consistent open communication
• Identify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.