Legal Case Manager

•    Take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
•    Be supported by the latest technologies, including AI, to assist you in the management of files
•    Work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
•    Use a case management system to manage your work, making sure it’s always accurate and up to date
•    Engage with third parties, in particular financial institutions, and government bodies
•    Prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

•    A background in either law, insurance, finance, or experience with managing cases/claims end-to-end
•    IT proficiency with the ability to learn new systems quickly
•    Excellent customer service skills with the ability to put the customer’s interests at the heart of what you do
•    Great organisational skills; you’re able to manage your own workload and prioritise in a fast-paced environment 
•    Great verbal and written communication skills with the confidence to speak to clients on the phone
•    Emotional resilience and the ability to be professional even in difficult situations

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

•    A pension with up to 10% employer contributions
•    Incentive scheme up to 10% after probation depending on performance
•    28 days holiday plus bank holidays (rising to 32 in line with service)
•    30% discount on Co-op products and 10% off other brands 
•    Stream – early access to a percentage of your pay as you earn it 
•    Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice 
•    24/7 colleague support service 
•    Coaching, training and support such as study leave, to help you develop your skills and progress your career
•    Cycle-to-work scheme

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

As part of the application process, you’ll be asked to complete an online assessment, it will take you around 20 minutes to complete this.