Customer Experience Host - Central Checkout

United States - Texas - Fort Hoodmid

Customer SuccessCustomer Experience

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Quick Summary

Requirements Summary

Willing to cross-train and work in other areas of the store,

Technical Tools

Customer SuccessCustomer Experience

As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the difference in their Exchange shopping experience by providing a frictionless experience while assisting customers with refund/exchanges, questions and complaints. You’ll help customers feel welcomed and become a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise. So what can you expect as a Customer Experience Associate – Customer Service Expert at the Exchange?

Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Help customers by following the proper procedure for returning/exchanging merchandise with grace and ease, assuming best intentions and apologize for inconvenience

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Requirements

~1 min read

Able to learn and adapt to current technology needs
Able to stay calm when customers are stressed or upset
Able to think quickly on the spot to answer customer questions  Able to lift 20 pounds

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed
Must possess a welcoming and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellent communication skills
Basic computer skills
Retail experience preferred

Completion of high school or the equivalent, retail experience, demonstrated willingness and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. ALTERNATE DAYS OFF. AVERAGE OF 20-25 HOURS A WEEK. SAMPLE WORK SCHEDULE: SUNDAY 1000-1700MONDAY 1330-1930TUESDAY 1330-1930WEDNESDAY 1330-1930THURSDAY 1330-1930FRIDAY 1330-1930SATURDAY 1330-1930