Dispatcher - Atrium Health Mint Hill Med Center Air Communications FT Days

Rotating track schedule, 7a-7p, 12hr shifts

Essential Functions

• Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
  • Follow hospital policies and procedures
  • Follow departmental policies and procedures
  • Assume responsibility for keeping informed about changes in policies and procedures
• Dispatches Security personnel to scene as requested by customers to ensure effective and prompt response
  • Document request for service and events in Security Communications database
  • Confirms response to the scene and appropriate action taken
  • Documents that information was received
• Receives calls via Radio Channels or by Phone and follows all associated protocols and checklist to ensure effective response to emergencies
• Transmits accurate information to personnel as needed
• Prioritizes emergency calls appropriately
• Document the emergency in Security Communications database
• Monitors equipment panel abnormalities and ensures prompt response to incidents
  • Understands purpose and functions of monitor panels
  • Ensures systems are returned to normal working order

Monitor multiple alarms systems and dispatch Security, Law Enforcement, Fire Department or any other appropriate agency depending upon the respective alarm.

Majority of duties performed in an indoor office with limited access to visitors. Working conditions can change rapidly from light office work to fast paced high stress environment requiring multiple tasks in a short time frame. Noise level varies from quiet to moderately loud. Requires long periods of sitting, operating computer, and answering phones. Ability to function well in high stress situations with limited assistance. Must be able to make rapid, appropriate decisions that assures the safety of our patients, visitors, and staff by getting them assistance as quick as possible.

High School Diploma or GED required. 1 Year Dispatch Center experience preferred. APCO Certification Preferred. Must be able to speak in a clear concise manner. There is a multi-week training program for phone & radio communications and to learn operation of the alarm monitoring systems, as well as how to enter all calls for service into the CAD system.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.