Patient Service Representative I AHWFB

United States·Winston-Salemmid

OtherPatient Service Representative

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Quick Summary

Overview

Department:09120 WFBMG Wake Forest Health Network - General Administration Status: Full time Benefits Eligible:Yes Hours Per Week:40 Schedule Details/Additional Information: Variable Pay Range$20.

Technical Tools

OtherPatient Service Representative

Department:

09120 WFBMG Wake Forest Health Network - General Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Variable

$20.80 - $31.20

The Patient Service Representative serves as the first point of contact for patients, providing excellent customer service while supporting administrative and clerical functions in a healthcare setting. This role ensures a smooth patient experience from scheduling to check-out.

Responsibilities

~1 min read

→Greet and check in patients in a professional, courteous manner
→Schedule, reschedule, and confirm patient appointments
→Verify patient demographics, insurance eligibility, and benefits
→Collect copayments, outstanding balances, and process payments
→Maintain accurate patient records in the electronic medical record (EMR) system
→Answer and route incoming phone calls efficiently
→Coordinate with clinical staff to ensure timely patient flow
→Handle patient inquiries, concerns, and requests with empathy and professionalism
→Ensure compliance with HIPAA and organizational policies

Requirements

~1 min read

High school diploma or equivalent required
1+ year of experience in a healthcare, customer service, or administrative role preferred
Strong communication and interpersonal skills
Basic computer proficiency (EMR systems, Microsoft Office, scheduling tools)
Ability to multitask in a fast-paced environment
Attention to detail and accuracy

Experience with health insurance verification and medical terminology
Prior experience in a medical office, hospital, or call center
Bilingual skills (if applicable to patient population)

Customer service excellence
Communication and active listening
Organization and time management
Problem-solving and conflict resolution
Confidentiality and compliance awareness

Fast-paced medical office, clinic, or hospital setting
Frequent interaction with patients, families, and clinical staff
Prolonged periods of sitting, standing, and computer use

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

What We Offer

~1 min read

✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.