Business Support Specialist II

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

• This is not a remote opportunity

• Qualified candidates must currently live in the Kansas City area.

Contract clinics within network The Business Support Specialist ensures an accurate, high performing provider network aligned to geographical and client needs. This role independently assesses clinic potential and makes qualification determinations within the parameters, responsibilities, and authority assigned to the role, and drives a sales ready pipeline that accelerates network growth—even when there is no existing clinic client business. Specialist III leads cross functional alignment on qualification standards and workflows, improves quality processes quality, and delivers insights that shape network strategy and Sales execution.

• Independently evaluate clinic potential (services, capacity, coverage, readiness, risk, pricing) and make recommendations to leadership and Sales Team on Sales readiness within defined policy and financial thresholds.

• Make decisions on qualifications and activation/deactivation within the authority assigned to the role.

• Identify coverage gaps and market opportunities; proactively source and qualify clinics to support expansion and client demand.

• Conduct structured outbound outreach (phone/email) to confirm:

  • Current services (onsite, after hours, brick and mortar vs. mobile/onsite only).

  • Capacity, coverage areas, service hours, and SLAs.

  • Readiness and interest in contracting with/without existing clinic client business.

• Educate clinics on the value proposition, onboarding expectations, and basic implementation steps.

• Apply standardized and continuously improved qualification criteria to determine next steps (contracting or Sales handoff for full install).

• Strong phone presence and professional written communication.

• Proven ability to qualify prospects using structured and documented criteria.

• Excellent organization, follow-through, and attention to detail.

• Proficiency with Microsoft 365 (Outlook, Excel, Teams, Word) and Salesforce (lists, tasks, opportunity objects, reporting).

• Data integrity mindset; comfortable managing lists, validation rules, and pipeline stages.

• Ability to lead cross functional work and manage multiple priorities in a fast-paced environment.

• Analytical capability to interpret trends and make data backed recommendations.

• 3–5 years in provider outreach, network development, sales development, or healthcare operations (or equivalent combination of experience).

• Experience with clinic/provider networks, scheduling/coverage models, or healthcare contracting.

• Familiarity with call scripting, objection handling, and SOP development.

• Manage the integrity of the qualification dataset including exception handling and escalating anything in question to leadership. 

• Create and manage a clean, segmented pipeline of Qualified and Sales Ready clinics.

• Prepare complete handoff packages for Sales, including verified contacts, services, readiness notes, opportunity context, decision makers, objections, timing, and any scheduled or required follow-ups.

• Monitor conversion from qualified to closed won (install) and implement improvements to increase yield.

• Maintain accurate records of call outcomes, service flags, qualification rationales, and next actions.

• Produce weekly reports (contacts made, clinics verified, disqualified, Sales handoffs, cancellations recommended, conversion and cycle times). 

• Work in tandem with leadership to produce a monthly recap.

• Analytical capability to interpret trends and make data backed recommendations.

• Align with manager on qualification criteria and cancellation thresholds

• Coordinate with the Manila team on call lists, scripts, QA, and throughput goals.

• Escalate complex provider scenarios (contract terms, compliance risks) to the appropriate team/leader.

• Identify process gaps across outreach, validation, and handoff workflows; recommend improvements that increase accuracy, speed, and throughput.

• Partner with Network Operations, Product/Salesforce administrators to enhance tooling, automation, and dashboards; define requirements and test changes prior to rollout.

• Pilot and scale new scripts, cadences, and scoring models that improve clinic engagement and qualification precision.

• Act as the secondary point of contact for high priority or complex clinics, coordinating resolution paths and securing Sales readiness.