Business Specialist | Onboarding & Accounts

This position will manage and improve user-experience OKRs in BEES app journeys: account registration, “My Account” management, checkout, and post-order experiences.  

It will connect Product, Platform, BEES Care, and local teams to deliver initiatives that are on time, aligned to business goals, and measurable. It is expected to document work and process, using analytics to prioritize what to fix next. 

• →UX OKRs & journey ownership: Manage and improve UX OKRs in account registration, My Account, checkout, and post-order flows within the BEES app; ensure goals, scope, and success metrics stay clear for leadership and partners. 
• →Cross-functional delivery: Partner with Product, Platform, BEES Care, and local teams to implement and optimize initiatives across these areas; resolve dependencies and keep decisions traceable. 
• →Project oversight: Tactically manage projects end to end: timelines, milestones, risks, and trade-offs; ensure delivery aligns with business priorities and UX outcomes. 
• →Documentation and knowledge sharing: Document active initiatives and running discoveries; identify bottlenecks, align stakeholders on status and decisions, and communicate progress and gaps clearly. 
• →Data-informed prioritization: Use analytical tools to pull data, validate hypotheses, and produce actionable insights that support roadmap and backlog conversations. 

• Data analysis proficiency: Comfortable with SQL and/or Python to explore metrics and support decisions (exploratory analysis, dashboards, or ad hoc pulls). 
• Strong organization: Able to structure documentation, track multiple workstreams, and coordinate diverse stakeholders without losing the thread. 
• Mindset: Willingness to learn, take initiative, and ownership of projects and metrics. 
• Communication & collaboration: Clear written and spoken communication; able to work across multiple teams and regions in English and Spanish (nice to have). 

• Experience managing customer-facing projects, preferably in digital or e-commerce environments and B2B environment. 
• Experience with experimentation, funnel analytics, or care/support–product handoffs.