Strategy & Operations Associate Principal

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Strategy & Operations Associate Principal on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

• →Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
• →Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• →Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies.
• →Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations.
• →Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life.
• →Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• →Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations.
• →Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

• Strategic leader with a minimum of 3+ years of experience and hold a Bachelor's degree.
• Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility.
• Savvy and tactful communicator: you intuitively find the right tone in every situation.
• Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously.
• Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams.
• Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly.
• Problem solver; you don’t accept the status quo and are always looking for creative solutions.
• Based in the Fort Worth area or willing to relocate.