Renewal Account Manager

The Renewal Account Manager will manage customer renewals by coordinating with Sales, Customer Success, Finance, and Legal to ensure timely, accurate, and predictable recurring revenue outcomes. This role establishes strong customer relationships, drives customer satisfaction, and documents and closes annual renewals. The Renewal Account Manager is responsible for maintaining accurate renewal data, proactively identifying renewal risk, and contributing to reliable revenue forecasting. The role also leverages AI-enabled tools to improve communication quality, prioritization, and renewal execution.

• →Engage with customers and partners to renew subscription and support revenues
• →Lead renewal contract negotiations and achieve on-time contract booking

• →Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements.
• →Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ
• →Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines
• →Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately
• →Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes
• →Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders
• →Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue
• →Meet or exceed renewal quotas

• 2+ years of experience in Renewal Account Management or a closely related role, with demonstrated ability to independently manage renewal execution, timelines, and outcomes
• Proven ability to manage multiple renewals concurrently while maintaining appropriate timelines and prioritization
• Strong attention to detail and analytical skills, with the ability to accurately interpret contract terms, validate pricing, and maintain reliable renewal data.
• Clear and professional written and verbal communication skills, with the ability to effectively engage customers, partners, and internal stakeholders
• Demonstrated experience forecasting renewal outcomes, identifying renewal risk early, and communicating potential slippage or dependencies proactively
• Strong cross‑functional collaboration skills, with experience working closely with Sales, Customer Success, Finance, and Legal to drive renewals to closure
• Comfortable working in a fast‑paced, evolving environment with changing priorities while maintaining accountability for results
• Experience using CRM and quoting tools to manage renewal data and execution, including Salesforce, CPQ tools, NetSuite, Clari, Microsoft Excel, and Microsoft PowerPoint

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