Volunteer Program Coordinator

• →Meet with departments regularly and assess the various program needs for volunteers in events or public work
• →Work with department managers and Human Resources to develop volunteer descriptions for different roles
• →Execute and ensure compliance with ACCESS volunteer process along with background checks
• →Recruit volunteers through various techniques such as job boards, education instructions, job fairs, and via partner organizations
• →Develop and execute a successful volunteer award program
• →Coordinate volunteer teams for department projects, events, and community outreach efforts
• →Work closely with local schools, corporations, and other local institutions to recruit volunteers
• →Communicate with clients, stakeholders, employers and the public about volunteers needed for projects and events
• →Engage board members and donors, stakeholders in volunteer opportunities
• →Conduct volunteer orientation, onboarding and training
• →Build a strong pipeline for volunteers, and communicate with them regularly to keep them updated on events, responsibilities, expectations
• →Bring together various elements or individuals to complete a project and ensure that we have enough volunteers to complete the project
• →Maintain updated and accurate volunteer records, metrics, time sheets and files
• →Create and oversee a volunteer database and work to integrate it with the donor database
• →Attend job fairs and other events representing ACCESS and its various programs to recruit volunteers
• →Ensure volunteer experience is organized, efficient, meaningful, and engaging for volunteers
• →Disseminate information for upcoming volunteer opportunities and events to the public
• →Develop a volunteer engagement strategy to ultimately retain volunteers long-term
• →Operate standard office equipment and use required software applications
• →Perform other duties and responsibilities as assigned

Knowledge of:

• Basic concepts, principles and practices of customer relationship building (i.e., sales experience)
• Database maintenance
• Recruiting

Skill in:

• Excellent team coordination abilities
• Excellent written and verbal communication skills and able to communicate in a positive, polite, and respectful manner
• Attention to detail and organization skills
• Leadership, coaching, and mentoring
• Client relationships
• Innovation mindset
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Limited proficiency operating volunteer database system

Ability to:

• Communicate effectively both orally and in writing with diverse people
• Take initiative, conduct community outreach, and attend events
• Work both independently and as part of a team, in a highly efficient and organized manner
• Plan and manage workload. Work on several projects concurrently, prioritize and complete in timely manner
• Track progress on tasks and handle follow-up as needed
• Handle confidential information with sensitivity and integrity
• Maintain high level of attention to detail
• Analyze and troubleshoot problems
• Be flexible and work with the existing limitations
• Be well-organized and able to manage schedules, tasks, and resources efficiently
• Structure approach and able to handle the diverse needs of volunteers and ensure the smooth functioning of volunteer activities
• Provide a high level of customer service
• Be constructive, flexible, and calm under pressure

• Minimum Degree Required:
  • Bachelor’s degree
• Required Disciplines:
  • Business, Marketing, Public Relations, Nonprofit Management, Communications, or related field

~and~

• At least two years of experience in coordinating a program, or any equivalent combination of experience, education and/or training approved by Human Resources

• Licenses/Certifications Required at Date of Hire: None

Hours: Normal business hours, some additional hours may be required

Travel Required: None required.

Working Environment: Climate controlled office