Customer Service Representative

Nc-Huntersville-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Answer incoming calls and respond to customer inquiries professionally and promptly Schedule appointments and coordinate service requests using company software Communicate effectively with customers,

Technical Tools

Customer Support SpecialistCustomer

Benefits:

Bonus based on performance
Opportunity for advancement
Paid time off
Training & development

Customer Service Representative – Ace Handyman Services Lake Norman

At Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen.

The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries professionally and promptly
Schedule appointments and coordinate service requests using company software
Communicate effectively with customers, craftsmen, and management
Follow up with customers regarding estimates, appointments, and completed projects
Assist with customer concerns and help ensure a positive resolution
Maintain accurate customer records and job information
Support daily office operations and contribute to overall team success

What We're Looking For:

Excellent customer service and communication skills
Strong organizational and time-management abilities
Comfortable using computers, scheduling software, and office applications
Ability to multitask and prioritize responsibilities effectively
Positive attitude, professionalism, and attention to detail
Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Why Join Ace Handyman Services Lake Norman?