Customer Service Representative

Oh-Westerville-mid

Customer Support SpecialistCustomer

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Quick Summary

Technical Tools

Customer Support SpecialistCustomer

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance

Ace Handyman Services Columbus is looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team. As the first point of contact for homeowners, you'll play a critical role in creating an exceptional customer experience while helping keep our craftsmen's schedules full and productive.

If you enjoy talking with people, staying organized, multitasking, and helping customers solve problems, we'd love to hear from you.

What You'll Do

Customer Service & Scheduling

Answer inbound customer calls and respond to inquiries professionally and promptly
Return missed calls and follow up with customers
Contact new leads and convert inquiries into booked appointments - No cold calls!
Follow up on estimates and outstanding opportunities
Schedule appointments and coordinate customer projects
Manage and optimize craftsmen schedules to maximize productivity
Generate sales opportunities through proactive customer communication

Additional Responsibilities

As training and workload allow, you may also:

Collect customer deposits
Process payments
Conduct customer satisfaction follow-ups
Assist with administrative projects and office support functions
Support other operational needs as assigned

Here is just some of what we have to offer:

Competitive pay ranging from $17-$19 per hour
Health insurance
Vision and Dental
Vacation
Performance bonuses and spiffs
Flexible - 12 work from home days per year
Advancement and growth opportunities
Regular pay reviews
Plus more!

What We're Looking For

Qualifications

Required

High school diploma or equivalent
Exceptional customer service and phone communication skills
Strong verbal and written communication abilities
Excellent organizational and time-management skills
Strong attention to detail and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Comfortable learning and using scheduling, CRM, and office software systems
Proficiency in Microsoft Word, Excel, and Outlook
Ability to type at least 40 words per minute
Self-motivated with the ability to work independently and as part of a team

Preferred

Associate degree in business, communications, administration, or a related field
Experience in customer service, scheduling, dispatching, call center operations, or office administration
Experience in a home services, construction, or trades-related business
Sales, lead conversion, or appointment-setting experience

About Ace Handyman Services Columbus

Ace Handyman Services Columbus is locally owned and operated and proudly serves homeowners throughout Central Ohio. We help customers complete home maintenance, repair, and improvement projects by connecting them with skilled, professional craftsmen who deliver exceptional service and quality workmanship.

Apply now!