Forward Deployed (Echo) - Austin, TX

Acrisure is a global fintech leader empowering ambitious businesses and individuals with customized solutions that drive growth and impact. We combine cutting-edge technology with expert human support to deliver tailored insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown from $38 million in revenue to nearly $5 billion and now employs more than 19,000 colleagues across 20+ countries. Built on entrepreneurial spirit, we prioritize leadership, accountability, and collaboration — equipping our teams to work at the highest levels and solve meaningful challenges.

The FD Echo is the sustainability engine of the Palantir Center of Excellence. Where FD Delta builds, and FD Partner drives value, FD Echo ensures what has been built continues to deliver — at scale, reliably, and with growing business adoption over time. This role takes ownership of solutions at productionalization and is responsible for preventing capability atrophy: the gradual degradation of value that occurs when solutions are not sustained, evolved, or embedded into business operations.

FD Echo is a distinctive and critical role that blends technical depth with operational and enablement skills. It is the right fit for engineers who are energized by making things last, not just making things work.

• →Partner with FD Delta’s on productionalized solutions and assume ownership of sustainability, ongoing performance, and business uptake.
• →Develop and maintain Productization & Lifecycle Management plans for all solutions under ownership — including versioning, dependency management, and sunset criteria.
• →Monitor solution health metrics via Palantir Foundry observability tooling and AIP Observability; identify degradation signals and initiate tuning cycles proactively.
• →Partner with business unit teams to drive user adoption, build user confidence, and identify expansion opportunities within productionalized capabilities.
• →Build and maintain enablement materials — documentation, training guides, reusable templates — to reduce reliance on CoE engineering resources over time.
• →Support the Recurring Value Realization process for assigned use cases, including preparation of Realization Dashboards and Value White Papers in partnership with the Value Partner.
• →Identify scalability constraints and feed architectural insights back to FD Delta and the Platform Leads to inform future development standards.
• →Support deployment and release management activities in coordination with the Platform Team.

• Deep familiarity with Palantir Foundry operational tooling — monitoring, observability, pipeline health, and lifecycle management
• Experience with productization practices: release management, versioning, dependency tracking, and operational runbooks
• Ability to configure and interpret AIP Observability and Evals tooling to assess agent performance over time

• Strong enablement and documentation skills — able to translate complex technical systems into accessible user-facing materials
• Change management sensibility — understands what drives and blocks adoption, and can design lightweight interventions to improve uptake
• Ability to engage with business stakeholders to gather feedback, communicate changes, and build trust in production systems

• 2–10+ years of experience in software engineering, platform operations, or technical product management
• Experience in highly regulated industries (insurance, finance, healthcare) is a strong plus
• Prior experience with Palantir Foundry or comparable enterprise data platforms preferred
• Bachelor's or Master's degree in Business, Finance, Accounting, or related business field
• Optional: Bachelor's or Master's degree in Computer Science, Engineering, or related technical field

Capability Uptime / Reliability

SLA adherence for productionalized solutions (target: 99%+)

Adoption Growth

Month-over-month growth in active user base for owned capabilities

Value Realization Continuity

% of assigned use cases completing recurring value realization cycles on schedule

Atrophy Rate

# of productionalized capabilities requiring emergency remediation or rollback

Enablement Coverage

% of productionalized solutions with up-to-date documentation and training materials

FD Delta

Receive Handoff

Deployment readiness reviews and transition planning

FD Partner

Report & Escalate

Adoption blockers, value realization status, atrophy risks

Platform Lead

Collaborate

Deployment support, monitoring configuration, infrastructure escalations

Business Unit Users

Own Relationship

Adoption enablement, feedback loops, training

Value Partner

Joint Delivery

Recurring value realization reporting and dashboards

Enterprise Architecture

Consult

Scalability and sustainability architecture reviews

We strive for inclusive job descriptions and encourage candidates from all backgrounds — including those who might not meet every preferred qualification — to apply and grow with us. Acrisure believes that diversity of experience leads to innovative solutions and stronger teams.

We are committed to an inclusive workforce and welcome applicants of all backgrounds. Reasonable accommodation is provided in accordance with applicable laws. If you require assistance during the application process, please email [email protected].