ADMIN-GEN - Client Retention Coordinator - Temporary

ACRS seeks a full-time ADMIN-GEN - Client Retention Coordinator-Temporary in our Administrative Services department who serves as the primary coordinator for agency-wide planning, communication, and implementation of client retention efforts related to Medicaid requirements and redetermination timelines. This role leads the coordination of next steps across programs, departments, and community partners to ensure a consistent and proactive approach to maintaining client coverage. Responsibilities include client outreach, eligibility navigation, resource connection, compliance support, and strategic case coordination to reduce avoidable coverage loss. The position ensures clients are informed about qualifying activities, understand documentation requirements, and receive timely support to maintain eligibility and access to services.  This temporary position is currently funded through December 31, 2026. Continuation beyond that date is contingent upon a review of available funding and approval of an extension.  ***Schedule: Mon-Fri, no weekend work!   COMPETITIVE BENEFITS PACKAGE INCLUDES: Pay range is between $65,100 to $70,900 annually. Can increase based on experience. This position is supported by grant funding and is subject to renewal based on continued funding availability. Benefits (After 60 days) ACRS pays 100% for employee only HMO/Virtual Plus medical benefits.  Additional options are covered anywhere from 75% to 85%. Dental & Vision insurance are available at a very minimal cost. ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire. Employer paid ORCA card and vanpool program. Free on site parking available at Main Office. Paid Time Off (After 60 days) : 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period. 13 paid holidays annually. IT equipment provided, with telecommuting reimbursement available. 403b Retirement Savings Account eligibility. Simplified Employee Pension available after 2 years. Employee Assistance Program.   ESSENTIAL JOB FUNCTIONS: Lead the development and coordination of client retention activities by planning, organizing, and guiding next steps across internal programs and external partners, ensuring timely client outreach, eligibility support, documentation compliance, and continuity of coverage efforts. Serves as a subject matter resource on Medicaid eligibility and redetermination requirements. Tracks and analyzes data on outreach, placements, compliance, and outcomes.  Provides regular reports to leadership on program status and risks. Participates in community coalitions and partner convenings.  Identifies and contacts clients who may be subject to new Medicaid requirements.  Conducts individual screenings to determine eligibility or exemptions (e.g., disability, caregiving, pregnancy). Provides clear, culturally responsive education on requirements, timelines, and reporting expectations.  Support impacted clients in completing timely eligibility redeterminations under new 6-month schedule. Maintains accurate records of client interactions, eligibility status, and engagement.   Assists clients with collecting, organizing, and submitting required activity documentation.  Tracks deadlines, coordinates with internal staff, and follows up with clients to prevent noncompliance or coverage loss.  Monitors client compliance status and escalate issues as needed.  Develops and maintains a database of qualifying activities including employment, training, education, and community service.  Matches clients with appropriate opportunities based on skills, needs, and eligibility.  Coordinates with external partners (community organizations, workforce programs, etc.).  Supports onboarding and helps resolve participation barrier.  Attends all agency, program and team meetings, in-service trainings, and supervision.    POSITION QUALIFICATIONS: Education and Experience: Bachelor's degree required with focus in business administration, human or social services, public administration, law and/or project management preferred;   AND Two (2) or more years of experience in project management and direct client services. OR Highschool diploma or equivalent. AND Five (5) or more years of experience in project management and direct client services.  Cultural Humility: Demonstrates respect and sensitivity when working with individuals from diverse cultural, racial, linguistic, and socioeconomic backgrounds.  Maintains a welcoming and professional attitude with staff, clients, and visitors in all interactions.  Contributes to a safe and inclusive environment in support of the agency’s equity, inclusion, diversity, and belonging values.  Knowledge and Skills: Demonstrated ability to navigate complex public systems, including government portals and enrollment processes, to resolve client cases and secure outcomes.  Ability to effectively communicate with individuals with diverse backgrounds and perspectives.  Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.  Ability and commitment to maintaining confidentiality.  Exceptional follow-through and attention to detail required.  Strong analytical and critical thinking skills.  Excellent verbal and written communication skills.  Documenting and reporting skills.  Technical Skills: Effective ability to navigate a computer. Competency in using Microsoft Office (with at least intermediate skills in Microsoft Excel and Word), at least intermediate skills in Adobe Acrobat (particularly InDesign), and other relevant software for word processing, calendaring, e-mail, and data entry. Proficient in navigating Learning Management Systems (LMS) platforms.   Able to efficiently research and perform various tasks using the internet.  Additional Requirements: Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.   Follows all agency policies and procedures as outlined in the Employee Handbook.    WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls.  Occasional lifting or moving of up to 20 pounds may be required. Involves tasks where visual acuity is beneficial.  This position is hybrid, with work divided between remote and on-site locations. Approximately 90% of the work will be performed remotely (telecommuting), while the remaining 10% will be conducted on-site. These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the on-site work environment is moderate.