Front Desk Supervisor

We are now accepting applications for the following position:

FRONT DESK SUPERVISOR

The Front Desk Supervisor provides leadership across front-of-the-house operations, including front desk, reservations, and concierge services. As a key member of the Front Office team, the role ensures a seamless arrival and departure experience while creating a welcoming environment that makes guests feel valued from the moment they enter the hotel. This position is responsible for delivering anticipatory service that upholds the highest standards of luxury hospitality.

RESPONSIBILITIES INCLUDE:

• Working closely with rooms management, ensuring that all service standards, policies, & property management system procedures are accomplished within the guidelines.
• Directly supervise the activities and the service levels of the guest services division Front Office Department.
• High levels of interaction with all members of team.
• Exchanging ideas, information, and opinions with others to formulate programs and arrive jointly at decisions, conclusions, and solutions.
• Directly oversees VIP’s in House making sure their experience is seamless & memorable.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
• Must provide training to the Front Office associates & update the team with last minute information.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and associates.
• Responds swiftly and effectively in any hotel emergency or safety situation.
• Coordinates arrivals and departures and billing requirements.
• Blocks rooms for arrivals and ensures any discrepancies are resolved.
• Reviews daily arrivals to ensure proper handling of all guests.
• Assures that all financial and credit procedures are followed, including following up on credit problems.
• Reviews all paid-outs, rebates, petty cash disbursements, and direct billing.
• Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.
• Follows proper payroll and uniform procedures.
• Maintains a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate.
• Checks guests in/out in an efficient and friendly manner, using guests name whenever possible.
• Assures guest is assigned the type of room requested and the correct rate is charged.
• Arranges for luggage to be delivered to guest room.
• Coordinates the reservations operations, including groups.

QUALIFICATIONS:
•Minimum 2 years of leadership experience in luxury hospitality.
•Associate Degree
•Previous experience working with PMS Software.
•Strong leadership, communication, and interpersonal skills.
•Exceptional customer service mindset with attention to detail.
•Ability to multitask and remain calm in a fast-paced environment.
•Excellent etiquette, grooming, and customer service standards.
•Must be available to work a flexible schedule including weekends, evenings, and public holidays.

Hourly Wage: USD$11.00 - USD$18.00 Per Hour + gratuities

Benefits: In accordance with Cayman Islands law

Location: Grand Cayman

Employment Type: Full-Time