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Front Desk Supervisor

US·Windsor Locksmid

OtherFront Desk Supervisor

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Quick Summary

Key Responsibilities

Supervise and support front desk staff to maintain high standards of service. Provide front desk coverage Manage daily front desk operations including check-ins, check-outs, and reservations.

Requirements Summary

Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.

Technical Tools

OtherFront Desk Supervisor

Responsibilities

~1 min read

→Supervise and support front desk staff to maintain high standards of service.
→Provide front desk coverage
→Manage daily front desk operations including check-ins, check-outs, and reservations.
→Train and mentor front desk team members.
→Handle guest inquiries, complaints, and special requests promptly and professionally.
→Collaborate with housekeeping, maintenance, and management to ensure guest satisfaction.
→Maintain accurate records and reports related to front desk activities.
→Ensure compliance with hotel policies and procedures.

Requirements

~1 min read

Previous experience in a hotel front desk role, with at least 1-2 years in a supervisory or leadership position required.
Prior Marriott experience prefered
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and work in a fast-paced environment.
Proficiency in hotel management software (e.g., OPERA, Fidelio) is a plus.
Flexible availability, including weekends and holidays.