Senior Program Manager, Platform

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Veterans Affairs business unit helps transform the VA into a modern digital services organization where Veteran outcomes are at the center of every effort. We partner with the VA to design and deliver seamless user experiences for Veterans, their families and caregivers, and VA employees. By applying better practices in service design, product management, and technology, we enable the VA to increase the use, quality, and reliability of services and decrease the time Veterans spend waiting for outcomes.

As a Senior Program Manager, you will serve as the primary decision maker for the program supporting a large federal enterprise cloud platform. You will collaborate with government and company leadership to shape direction, manage delivery, and ensure the program meets its scope, schedule, budget, and quality commitments. Primary expectations of a Senior Program Manager include:

• →Serving as the primary point of accountability for program delivery, performance, and customer satisfaction
• →Managing contractual obligations, scope, schedule, budget, and resourcing
• →Leading program planning, execution, communications, coordination, and reporting
• →Managing and developing project managers and team leads
• →Operating the program using Agile and Scaled Agile (SAFe) methodologies and cadence
• →Identifying and managing risks and implementing mitigations
• →Building and maintaining strong relationships with government stakeholders
• →Identifying and driving growth opportunities
• →Ensuring adherence to quality, security, and compliance standards
• →Responsible for hiring, performance management, timecard reviews, PTO management and team development

• Bachelor's and 9+ years of experience; relevant experience may be substituted for education
• 5+ years managing technology service delivery programs, including complex, mission-critical programs in a SAFe environment
• Experience leading cloud platform or operations and maintenance programs
• Experience managing contracts, budgets, and resourcing
• Must be able to obtain and maintain a U.S. Public Trust / suitability determination

• Project Management Professional (PMP), ITIL, or comparable project/service delivery certification.
• Agile certification required, such as PMI-ACP, AgilePM Foundation, ICAgile Certified Professional, Certified Scrum Master, SAFe Agilist, or similar.