ADP is hiring a Client Retention Specialist. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

RESPONSIBILITIES:

Provide Tier 1 customer support
Respond to basic inquiries regarding ADP products
Resolve routine customer concerns with pre-defined solutions
Handle customer inquiries that could require data entry changes
Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate
Learn and navigate ADP systems in order to respond to issues

QUALIFICATIONS REQUIRED:

At least 1 year of SBS service experience
High school diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Bachelor's degree or equivalent in education and experience
Strong client relationship and interpersonal skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Demonstrated ability to learn and apply basic concepts in new situations
Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
Ability to collaborate and work in a team environment as well as work independently and make sound decisions

Client Retention Specialist

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