Implementation Specialist III

United StatesNormalmid

Implementation SpecialistCustomer Success

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Quick Summary

Key Responsibilities

Consult with Clients to Deliver a Comprehensive ADP Solution. You will partner with clients to understand their business and related needs.

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Implementation SpecialistCustomer Success

Unlock Your Career Potential: Implementation at ADP. Do you have a passion for out-of-the-box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

As an Implementation Specialist III, imagine yourself as part of the new client welcome committee ... but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. You make sure our products and services don't just deliver but exceed client expectations. And you're not doing it alone. We're with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you'll feel you're making an impact and gain the knowledge and expertise to grow your career in the process.

What you can expect on a typical day:

Consult with Clients to Deliver a Comprehensive ADP Solution. You will partner with clients to understand their business and related needs. You will guide and drive clients towards the best solution for their needs.
Implement ADP Technologies. You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
Partner Internally. You will interact/collaborate with ADP associates in sales and customer service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
Multi-Task - Communicate. Your ability to work on multiple time-sensitive follow-ups / projects at the same time is essential to succeeding in this role. You can clearly and concisely share essential information and you are comfortable and skilled in using Microsoft Office products.

TO SUCCEED IN THIS ROLE: Required Qualifications

You have at least three years of experience working in a client service/customer service environment, with at least one year of business consulting experience.
A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:
Experience noted above OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

Experience in SBS Service or Implementation
Bachelor's degree or equivalent in education and experience
Experience working in a client/customer service environment
Proven ability to maintain focus and work effectively with multiple demands
Ability to work as part of a team to accomplish tasks
Strong client relationship skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to work independently and provide solutions to the client
Ability to influence client and guide the client to best solution to help resolve their client needs
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Excellent analytical skills and time management skills
Excellent communication skills both verbal and written
Proficient using Microsoft Office