MAS India SVC South Core Payroll PV 171672 - Internal

MAS Payroll is looking to hire Subject Matter Experts(Service Support Specialists) who are passionate to build knowledgeable teams and contribute to the success of ADP. 

Job responsibilities 

      Responsible for providing subject matter support to MAS Service Associates 

      Real time floor support for process and product queries 

      Take over complex calls/chats following the defined escalation parameters 

      Serve as liaison to US/Regional SSS community 

      Follow through on dispatch/transfer cases 

      Provide trending analysis on dissatisfied returns, top call driver, and product knowledge 

      Partner with call mentors on training needs analysis 

      Assist New Hire Training and Nesting 

      Conduct Booster sessions based on trends 

      Facilitate Process Development Assessments 

      Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions 

      Work with the BPI team/associates and leaders on process improvements/ projects. 

  

  

Eligibility Criteria 

  

      Should have been part of ADP for at least 12 months 

      Should not have been under any PIP or corrective action plan over the last 12 months 

      Should have been a strong and consistent performer with proven results on quality and TNPS scores 

  

Excellent knowledge of Workforce Now and US payroll is a must. 

Desired Skills 

      Proven proficiency in prioritizing critical client issues and managing workflow. 

      Very effective verbal and written communication skills required 

      Very good interpersonal skills 

      Should be highly focused on delivering best in class Client Experience 

      Should be focused on BPI initiatives and able to contribute to teams Digital Transformation Initiatives 

      Excellent Analytical and Logical Reasoning 

      Good team player 

      Open to work in US Shifts

Shift:Service( 05:30 PM - 02:30 AM)
Skill:Voice Payroll
JobCode:Voice Operations
Grade/Level:G2L2
##LI-DNI

MAS Payroll is looking to hire Subject Matter Experts(Service Support Specialists) who are passionate to build knowledgeable teams and contribute to the success of ADP. 

Job responsibilities 

      Responsible for providing subject matter support to MAS Service Associates 

      Real time floor support for process and product queries 

      Take over complex calls/chats following the defined escalation parameters 

      Serve as liaison to US/Regional SSS community 

      Follow through on dispatch/transfer cases 

      Provide trending analysis on dissatisfied returns, top call driver, and product knowledge 

      Partner with call mentors on training needs analysis 

      Assist New Hire Training and Nesting 

      Conduct Booster sessions based on trends 

      Facilitate Process Development Assessments 

      Sharing ideas, information, and call process/product strategy across multi-level tenure of baseline associates assuring accuracy and quality of all client interactions 

      Work with the BPI team/associates and leaders on process improvements/ projects. 

  

  

Eligibility Criteria 

  

      Should have been part of ADP for at least 12 months 

      Should not have been under any PIP or corrective action plan over the last 12 months 

      Should have been a strong and consistent performer with proven results on quality and TNPS scores 

  

Excellent knowledge of Workforce Now and US payroll is a must. 

Desired Skills 

      Proven proficiency in prioritizing critical client issues and managing workflow. 

      Very effective verbal and written communication skills required 

      Very good interpersonal skills 

      Should be highly focused on delivering best in class Client Experience 

      Should be focused on BPI initiatives and able to contribute to teams Digital Transformation Initiatives 

      Excellent Analytical and Logical Reasoning 

      Good team player 

      Open to work in US Shifts