Business Growth Lead - Internal Opening

What is the essence of the role?

As a Business Growth Lead, you will be part of the new team within the Innovation & Service Growth department and will help drive business growth, client satisfaction, and profitability. This is a project-based role operating across brands, services, and regions. You will be turning data and analysis into measurable business impact.

All Business Growth Leads work as one collaborative team, regardless of individual focus areas, projects or expertise. The role requires strong collaboration with Sales and Service Operations, mainly at managerial level.

The role carries clear accountability for measurable outcomes and encompasses innovation development and implementation, along with building and scaling long-term strategic initiatives.

What will your job look like?

• Conducting analysis of business, based on data and feedback.
• Redesigning service models with Service Operations to reduce costs or improve attendee and client satisfaction, mostly by reviewing design, pricing, way of delivery and scaling
• Driving market expansion into new regions, formats, or audiences — validated through pilots and real performance data
• Reviewing and challenging existing services, service’s KPIs, targets (e.g. schools-per-event, qualified registrations met, margins per event/service), mediating between Service Operations ,Sales and Marketing team, based on capacity, quality, and ROI
• Reviewing under-performing services to identify root causes and lead corrective improvement initiatives
• Conducting overall service reviews, aiming to achieve quality improvement and to ensure alignment between service promise and delivery
• Designing, piloting, and integrating new or evolving services or upgrades, mostly through tests and workable prototypes
• Researching new opportunities to expand the business and generating ideas for new projects and formats
• Translating competitive analyses and market studies into concrete service or pricing changes
• Driving cost-efficiency, process simplification, and automation initiatives with operational teams, tested before scaling
• Designing and implementing temporary, performance-driven incentive schemes linked to measurable business impact

What do you need to be successful?

We are looking for someone who thrives in hands-on, data-driven growth work — translating strategy into action, testing ideas on the market, and scaling what works.

This role is ideal for you if you are:

• Striving for effectiveness and achieving results
• Self-driven, analytical, adaptable, but also committed to continuous growth and delivering meaningful impact
• Open-minded, with innovation-oriented personality
• Showing enthusiasm for continuous learning and possess innate curiosity
• Enjoying work at the intersection of strategy, operations, and commercial performance
• Comfortable leading cross-functional projects
• Into challenging assumptions and improving how services actually work

What do we offer you?

• Opportunity to shape the future of our services
• Chance to work on high-impact, visible projects tied directly to company priorities
• Additional healthcare coverage
• 5 bonus days annual leave
• Trainings & seminars
• Office events & teambuilding
• Office childcare service
• Pet friendly policy
• Travelling program

GROW BY HELPING OTHERS GROW

PERSONAL MISSION WITH A GLOBAL IMPACT

If you believe you have the skills and passion for this position, we invite you to apply here. Feel free to contact the HR team if you need details or guidance for your application. 

Rest assured, our internal recruitment process ensures the confidentiality of your application until you are selected for further stages.

What is the selection process?

• Application in Bamboo (no need to attach CV)
• Initial interview with HR, followed by a second interview with the direct manager/s of the role
• In case of multiple qualified candidates, an assessment center may be convened

Please keep in mind that these steps do not work in isolation, and the final decision will be based on a comprehensive assessment of an individual's qualifications, personality, and alignment with our Culture of Excellence principles.