Charter Sales and Support Coordinator

Aero is looking for a Charter Experience Coordinator to join the team! As a member of our Charter Team, reporting to our Charter Sales and Support Manager, you will be responsible for managing the day-to-day logistics of Aero’s private charter operations. In this role, you will liaise with the Directors of Charters, sales team, Aero crew members, charter brokers, vendors, Aero’s Operations Control Center (OCC) and - most importantly - with our guests. By building strong relationships with Aero’s charter guests, you will understand their needs and ensure that we deliver an elevated experience. 

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  Bachelor's degree or equivalent work experience in aviation, hospitality, luxury travel, logistics, or a related field.

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  2–5 years of experience in aviation operations, charter operations, customer service, hospitality, travel coordination, or a similar fast-paced operational environment.

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  Exceptional organizational and time management skills, with the ability to manage multiple priorities and meet tight deadlines.

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  Strong attention to detail and commitment to accuracy when coordinating flight logistics, documentation, and guest requests.

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  Excellent verbal and written communication skills with the ability to build relationships with guests, brokers, vendors, and internal stakeholders.

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  Proven ability to deliver high-touch, premium customer service while maintaining professionalism and discretion.

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  Comfortable working cross-functionally with flight operations, ground operations, catering vendors, Fixed Base Operators (FBOs) and external partners.

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  Knowledge of flight planning, trip support, or aircraft dispatch processes.

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  Ability to identify operational issues proactively and escalate appropriately while maintaining a calm, solutions-oriented approach.

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  Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and experience using operational, scheduling, or CRM systems.

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  Ability to work in a dynamic environment where priorities can shift quickly and flexibility is essential.

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  Ability to maintain confidentiality when handling guest information and sensitive operational details.

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  This is a full-time, hybrid position, requiring regular presence at Aero's office and operational facilities to support day-to-day charter operations.

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  Ability to work a flexible schedule, including evenings, weekends, holidays, and occasional late nights, based on operational and guest needs. 

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  Ability and willingness to travel as needed to support charter operations, guest experience initiatives, and other business needs.

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  Passion for delivering exceptional guest experiences in a premium service environment.