Drop Dispatcher

• Region – Must live within 45 minutes of one of our gfiber markets.
• The employee will work remote, but maybe asked to report to the office at any time.
• Dispatch Hours 6AM to 8PM CST – This position would be 4, 10 hour days, hours would be 9AM to 8PM CST, working at least one weekend day.
• Application Deadline is - October 2nd 2026 EOD

• Responsible for creating and monitoring dispatch schedule of field technicians to ensure timely completion of installations.
• Coordinates and dispatches field technicians to customer’s homes in accordance with dispatch schedule, customer requests, specifications or needs.
• Maintains accurate and detailed logs, reports and other information on customer services calls and outages.
• Answers inbound calls and addresses internal/external customer needs and concerns in a professional and timely manner.
• Places outbound calls to customers to confirm appointments and reschedule if necessary.
• Achieves organization goals by creating a quality customer service experience by telephone.
• Uses dispatch systems including Google Docs, Chrome Browser, Oracle Field Services, and web-based applications.
• Responsible for following all directives from management that may be assigned.
• Provides on-site support as needed.

• Work involves phone and computer use, sitting, standing, listening, communicating instruction and scheduling 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must occasionally push, pull, lift and/or carry up to 20 pounds. 

• The employee will work remote, but maybe asked to report to the office at any time. While performing the duties of this job, the employee may occasionally work in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. 

• Employee is expected to be on the job and on time every scheduled workday. It is his/her responsibility to know when the workday starts and ends on each scheduled workday. 

• High School Diploma
• One to two years’ experience dispatching field personnel would be preferred  
• Prior Cable or Internet experience preferred (understanding of MSO topologies a plus)
• Experience with Google Docs, Chrome Browser, Oracle Field Services and web-based applications preferred
• One to two years’ customer service experience preferred

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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