Technical Customer Success Manager

As the most trusted global leader in data-first contract lifecycle management (CLM) software, Agiloft helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging contracts using our flexible Data-first Agreement Platform (DAP). With contract data as the foundation, customers quickly and collaboratively reach agreement and leverage contract visibility to thrive with competitive advantage. Employing powerful, pragmatic artificial intelligence as a legal force multiplier, and robust integration capabilities as a data liberator, organizations around the world trust Agiloft’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like Gartner, Forrester, and IDC agree, all showing Agiloft as a leader in the CLM space. Our no code platform is easily managed and administered by business users, which is why Agiloft is the contract you keep: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, vibrant, successful company that is at the forefront of a market that is becoming a must-have for all organizations.

We believe that the way to build the strongest, most vibrant place to work is to bring in individuals from all walks of life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that “EX = CX”: when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

The Technical CSM is a technical-forward hybrid role that accelerates value to Agiloft customers. The FDE does hands-on technical work in response to expressed and observed customer opportunities by embedding within strategic customer accounts. FDEs rapidly execute business use cases with customers on Agiloft  by partnering with Customer Success Managers and customers to deploy and optimize AI-native capabilities within Agiloft.

You will work directly with enterprise customers to:

• Identify customer opportunities as business use cases
• Translate business use cases into working technical solutions
• Design and deploy AI-enabled workflows
• Configure advanced platform capabilities

This is not a purely advisory role. FDEs build, configure, and deploy production-ready solutions in real customer environments and are expected to move quickly from diagnosis to implementation. This is a customer-facing role that may include training and assisting with customer enablement.

This role requires autonomy and collaboration because it demands strong independent execution within defined solution patterns, collaboration with senior team members on complex architectural decisions, and a constant feed-forward of insights and demand signals to product.

FDEs are tasked with facilitating significant AI adoption and utilization by collaborating closely with clients and expediting the implementation of high-impact workflows. Achievement in this position is measured by consistently increasing customer value delivery measured through consumption, rather than solely by deployment activities.

• Strong client-facing communication skills — able to engage both technical and business stakeholders.
• 3–6 years of experience implementing or configuring enterprise SaaS platforms.
• Experience working with LLM tooling and prompt engineering in applied environments.
• API and integration experience in production environments.
• Ability to translate business requirements into technical architecture.
• Comfortable working independently in a fully remote environment.

 

 

You are execution-oriented and hands-on.

You move quickly from diagnosis to implementation.

You are comfortable embedding in complex customer environments and owning defined outcomes.

You enjoy solving practical business problems using AI and automation.

You balance technical depth with clear customer communication.

You are curious and continually refine your solutions.

You thrive in remote collaboration environments.

You focus on driving usage and outcomes, not just completing implementations.

You balance speed with practicality, shipping MVP solutions and iterating quickly.

5–10 strategic accounts activated with measurable AI usage and consumption growth, resulting in ~20–30 high-quality workflows with sustained adoption (not just initial deployment)

Capture and synthesize recurring use cases, patterns, and unmet customer needs, and feed those signals back into Product to inform scalable solutions and drive broader consumption across the customer base.