Aircall6mo ago

Digital Customer Success Intern

Paris OfficeInternshipentry

OtherCustomer SuccessCustomer Success InternDigital Customer Success Manager

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Quick Summary

Overview

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Technical Tools

segmentcustomer-success

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall.

This is a 6 month internship.

Oversee a pool of customers in Zendesk and drive them to successful value realisation

Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base

Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks

Maintain a frequent pulse on your customers' utilisation and performance metrics using data, dashboards and feedback channels

Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilise self-help resources

Engage with customers to upsell additional product/services of value as data driven opportunities are flagged

Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)

Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations

Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations

Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs

Share new ideas to delight our customers

A first experience in a Sales and/or Customer Success Management position is required

Excellent verbal and written communication skills (fluency) in both French and English (mandatory). Spanish and / or German is a plus!

Ability to work from the New York office, hybrid work environment

Passion for consistently providing excellent customer experience

Comfortable managing several tasks and issues in a fast-paced environment

Previous experience in a similar environment would be appreciated

Location & Eligibility

Where is the job

Paris Office

Hybrid — some on-site time required

Who can apply

Open to applicants worldwide

Listed under

Worldwide

Listing Details

Posted: November 7, 2025
First seen: March 26, 2026
Last seen: May 15, 2026

Posting Health

Days active: 49
Repost count: 0
Trust Level: 33%
Scored at: May 14, 2026

Signal breakdown

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Apply for this position

Aircall

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We believe in the power of conversation. We want to empower Sales & Supports teams to truly connect with customers, bring meaning to a conversation, and create long-lasting business impact.

Employees

750

Founded

2014

Domain

Jobs

External application · ~5 min on Aircall's site

Please let Aircall know you found this job on Jobera.