Kpler
Kpler3mo ago

Customer Success Intern (6 months) - Singapore

SingaporeSingaporeInternentry
Customer SupportOtherCustomer Success ManagerCustomer SuccessCustomer Success Intern
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Quick Summary

Overview

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Technical Tools
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At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.

Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.


You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of the Kpler offering. Everyday is different for a Kplerian CSM!
 
This is a 6 months internship.
 
This role is open to interns based in Singapore, London or Dubai. The candidate would require RTW and to be based in the country of application.
  • Assist in onboarding Tier 3 new customers, ensuring they understand our products and services.
  • Respond to customer inquiries via email and chat, providing timely and helpful solutions.
  • Monitor customer usage and engagement metrics, helping to identify opportunities for improvement.
  • Support Customer Success Managers in creating usage reports and track customer health
  • Assist in maintaining help articles, guides, or tutorials for customers.
  • Participate in customer feedback sessions and help gather insights for product and service improvements.
  • Collaborate with sales, marketing, and product teams to ensure a seamless customer experience.
  • Currently pursuing a degree in Business, Marketing, Communications, or a related field.
  • Strong interpersonal, written, and verbal communication skills.
  • A problem-solving mindset with strong attention to detail and ownership.
  • Ability to work independently and collaboratively in fast-paced, high-scale environments.
  • Ability to use CRM tools, spreadsheets, and customer management software (training provided if needed).
  • Ability to apply a data-driven approach to performance analysis and decision-making.
  • Ability to identify trends and monitor, analyze, and interpret customer usage data.
  • Ability to document processes and contribute to process improvement initiatives.
  • Understanding of SaaS customer journeys, onboarding, and adoption models.
  • A proactive, solution-oriented mindset with a focus on continuous improvement.
    •  

    Location & Eligibility

    Where is the job
    Singapore
    Hybrid within the country
    Who can apply
    SG
    Listed under
    Singapore

    Listing Details

    Posted
    February 2, 2026
    First seen
    March 26, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    47
    Repost count
    0
    Trust Level
    33%
    Scored at
    May 13, 2026

    Signal breakdown

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    Kpler
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    We're kpler, where impressive simplicity is at our core and fuels all we pursue.

    Employees
    750
    Founded
    2014
    Domain
    kpler.com
    Jobs
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    KplerCustomer Success Intern (6 months) - Singapore
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