Driver Operations Coordinator

• Serve as a primary support contact for drivers regarding general questions, issues, and requests
• Manage inbound driver cases related to performance concerns, compliance issues, and account status
• Track, document, and escalate driver performance cases following established processes
• Support corrective action and offboarding workflows as directed by Driver Ops leadership
  
  

• Coordinate driver onboarding activities, including documentation collection and system setup
• Ensure driver records are complete, accurate, and compliant with program requirements
• Support training enrollment and completion tracking
• Assist with ongoing compliance checks and renewals
  
  

• Investigate and resolve driver payment issues, discrepancies, and inquiries
• Partner with Finance and Operations teams to ensure timely and accurate resolution
• Maintain accurate records related to payment adjustments
  
  

• Assist Driver Operations Managers with day-to-day administrative tasks
• Maintain internal trackers, dashboards, and documentation related to driver activity
• Identify recurring issues or process gaps and flag opportunities for improvement
• Support internal audits, reporting requests, and operational reviews

• Ability to work hybrid on-site in New York City
• 1–2+ years of experience in operations, customer support, logistics, or administrative roles
• Strong organizational skills and attention to detail
• Comfortable managing multiple tasks and follow-ups simultaneously
• Clear written and verbal communication skills
• Ability to follow defined processes while operating in a fast-paced environment
• Comfortable working in internal systems to formally log and capture activities and comfortable working with basic data tracking tools
• Confident and comfortable communicating with individuals from diverse backgrounds, particularly over the phone
• Strong verbal communication skills with the ability to build trust quickly
• Demonstrates professionalism and empathy in all interactions
• Maintains composure and sound judgment in high-pressure or challenging situations
• Customer-service oriented mindset with a proactive, solutions-focused approach
• Ability to de-escalate tense conversations while preserving relationships and brand integrity

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.