Operations Specialist III, Aerospace (Germany)

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Must be able to perform all Responsibilities included in the Operations Specialist II Job Description

Advanced Problem Solving

• →Ability to independently resolve all escalated issues using provided resources with minimal to no assistance
• →Ability to assist in resolving team member escalations and questions
• →Understand Margin vs Total Cost for an order and apply knowledge to additional charge approvals 
• →Expert on all International regulations, Import, and Export requirements 
• →Ability to understand big picture decisions for customers balancing service with customer margins. Ability to balance speed, cost, and customer impact without defaulting to escalations
• →IE. Choosing one airline because we have a service agreement for faster offloads and minimal service failures over the fastest or cheapest option based on error rate. 
• →Balancing cost of service quality and expectations with margin. 
• →Minimal to no errors & service failures
• →Make educated decisions under pressure 
• →Anticipate problems before they surface and act early 

Operating the Airspace Platform

• →Hold and maintain Dangerous Goods Certification . Remain knowledgeable on all Dangerous Goods requirements and adhere to current policy procedures. 
• →Assist in resolving team member inquiries for DG flagged orders
• →Gain knowledge of additional sector processes 
• →Provide SOP guidance hand in hand with leadership 
• →Uphold team expectations leading by example 

Maintaining Balanced Level of Performance

As an OSIII, you will be expected to meet minimum metric requirements and customer service standards. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor.

• Ability to work weekend shifts
• Ability to work out of our Frankfurt, Germany office on a hybrid schedule
• German language proficiency strongly preferred (at least B1/independent user level)

From life-saving organs to essential machinery components, Airspace is trusted by the world’s largest companies and most critical healthcare organizations to move their most time-sensitive shipments on time, every time. Our proprietary AI-powered platform is the most advanced of its kind- awarded and protected by multiple patents, it provides speed, reliability, and transparency unrivaled in time-critical logistics. We are thinkers, builders, and doers; from building and deploying AI in the world to assembling a world-class operations team, Airspace is on a hypergrowth trajectory while remaining hyper-focused on the needs of our customers and team members. 

With offices in the United States in Carlsbad, CA and in Europe in Amsterdam, Frankfurt, Stockholm, and London, we are rapidly scaling into new markets and industries while continuing to innovate and maximize value for our customers. Backed by leading investors including Telstra, HarbourVest, Prologis, Qualcomm, Defy, and others, Airspace has raised $140M to date.

Join our team of 300+ technologists, futurists, and industry veterans as we work as One Team to revolutionize time-critical logistics. 

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.