Community & Advocacy Manager

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

As our Community & Advocacy Manager, you'll be the human presence behind Alan in the places our audience spends time online: Reddit, review sites like Trustpilot, forums, comment sections on Meta or LinkedIn, DMs. This is a hands-on, highly executional role. You'll participate authentically in these communities, build and grow Alan's own community spaces (starting with our own subreddit), and turn happy members and credible creators into a network of advocates who vouch for Alan in their own words.

You'll report to Alan’s SEO/GEO Lead. You’ll work in close, day-to-day partnership with our senior Organic Social Media Lead, who owns Alan's broader organic social strategy and focuses mostly on Meta & LinkedIn. You'll start with the French market and help extend the playbook to Belgium, Spain and Canada as Alan grows.

People post about their situation: a freelancer who just registered and needs cover, parents weighing a child's orthodontics, someone asking how much a mutuelle will pay back on a 1,500€ dental bill, the founder of a six-person startup setting up a first collective plan, a retiree comparing senior options, someone tired of weak reimbursements and ready to switch.

You meet people in those threads, and in the reviews and forums where the same questions come up. Alan’s audience is composed of:

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  Own Alan's day-to-day engagement across Reddit, review sites (Trustpilot and similar), forums, comment sections for example on Meta or LinkedIn, and DMs. Answer real questions about health insurance and mutuelles with responses that are timely, genuinely helpful, accurate and on-brand.

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  Stay close to internet culture. Constantly monitor the algorithms, related trends and meme formats, health-Reddit/X narratives, and rising creators to keep our community presence cutting-edge and relevant.

• Create and actively run the official Alan subreddit. Set its norms, seed good discussion, moderate fairly, and grow it into a place people trust.

• Identify additional communities to contribute, and build a genuine presence there over time.

• Spot Alan's existing champions: happy members, engaged health professionals, HR admins already recommending us. Build relationships with them and create pathways from engaged user to ambassador to advocate.

• Identify high-value Reddit and community creators, recruit and nurture them, set the bar for what great contribution looks like, and create the structures that turn engaged users into genuine advocates.

• Run community-first moments (AMAs, Q&As, recognition for top contributors) that give advocates a reason to show up.

• Monitor sentiment, recurring questions and pain points.

• Translate what you hear into clear, qualitative insight for Product & SEO/GEO teams: product painpoints, feature ideas, prompt monitoring ideas, etc.

• Feed the senior Organic Social Media Lead & Ad Creative Lab a steady stream of raw material (real member stories, recurring questions, use cases) for Alan's content engine.

• We expect you to use AI tools to move fast without sacrificing accuracy or depth. We are heavy AI users and expect every team member to be as passionate and forward-thinking about AI as we are.

• Strong written and verbal communication skills in English & French.

This is not a role where you do the same thing week after week for five years. You design how Alan shows up across communities at scale: an advocacy engine that turns happy members and credible creators into a network of voices, supported by AI tooling and automation that takes care of the repetitive work. The craft is in building that machine and making it sharper over time, not in grinding through a checklist.

Search and advertising are giving way to communities, peer recommendation, and AI answer engines as the way people decide who to trust. This role sits right on that shift. The playbook you build and the instincts you sharpen here are becoming some of the most valuable skills in marketing, and for Alan this is fast becoming one of the main ways future members ever discover us.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

• 🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• 🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work