Sr. Associate, Customer Service

Oversee and improve overall customer service operations, leading efforts to achieve KPIs and enhance customer satisfaction.
Establish an efficient, high-quality order processing system by optimizing workflows, managing the team, and collaborating with relevant departments.
Drive the transformation of customer operations by improving the quality and productivity of order processing, while also advancing digitalization and business process innovation.
Directly contribute to business impact through team management support and collaboration with Sales, Supply Chain, and global teams.

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