Meter Data System Operator (PWU)

  Position Purpose This position is responsible for operating the assigned application to provide data to downstream systems for Validation, Estimation and Editing (VEE). The operator is responsible for reviewing the exceptions generated from the validations performed by the application.   Key Responsibilities/Accountabilities Ensures meter data is received as per schedules, and reviews, validates, and edits the data to provide accurate and timely data to downstream systems.  Ensures operational tasks and corrective actions are performed in compliance with rules and regulations established by the Independent Electricity System Operator, Measurement Canada, Ontario Energy Board and Alectra. First point of contact to identify, receive and / or troubleshoots meter data discrepancies regarding new customer installations, meter data, IESO trouble reports, etc. Discrepancies must be resolved within established timelines and ensure correct data is used by the IESO to prepare the power bill for Alectra, and for customer billing.  Sets up or upgrades metering installations for retail and wholesale interval meter points.  Collaborates with other teams as required to ensure the accuracy of the meter data and to resolve communication problems. Assist with resolving data communication issues relating to meter interrogation. Manage failed calls, exception reporting and issue resolution. Collaborates with Specialists and Metering field teams to resolve metering or communication problems.  Issues service orders as required and follows up in compliance with Alectra and Ontario Energy Board standards.  Coordinates with Metering to do a manual read on any recorders that require one. Update batch files, used for daily, weekly and monthly transfers, with any account changes, additions or deletions. Ensure all communications and meter functions are being properly captured. Create analysis reports identifying failures and gaps and recommend solutions. Perform transfer of meter data and verification of receipt and taking corrective measures when issue arise. Performs testing and validation of all AMI/MV90 systems, components and integrations including head ends, system upgrades, patches and integration testing Performs testing and validation of firmware upgrades for meters and network equipment prior to release Ensures interval data is accurate and available to support customer billing, field activities and reporting requirements, Net System Load Shape calculations, retailer requirements, wholesale settlements, power bill computations and customer inquiries Responsible for a working knowledge and understanding of and make all efforts reasonable to work in accordance with and ensuring work is done in compliance with the appropriate safety legislation, EUSR rules, Alectra policies and procedures and safe work practices that apply to the work while adhering to the internal responsibility system. Reports any unsafe conditions or observed unsafe work practices using Alectra procedures. Supports resolution of customer information requests/inquiries through kVA analysis reports, and peak demand inquires. The incumbent may be asked to perform other related duties which may be assigned from time to time.   Qualifications, Knowledge, Skills and Competencies Education & Specialized Knowledge Successful completion of Post-Secondary Diploma or Degree in Computer Science, Information Systems, Electrical Engineering Technology, or a related technical discipline; an equivalent combination of education and relevant experience may also be considered. Demonstrated knowledge meter reading databases such as MV90 or AMI is a definite asset. Knowledge of IESO and OEB Rules and Regulations, including settlement processes are definite assets. Demonstrated knowledge of power billing rates and metering technologies is an asset. Experience Minimum five (5) years related experience. Skills/Abilities/Competencies Demonstrated excellent judgment, problem solving and decision-making skills. Excellent interpersonal skills and demonstrated written and verbal communication skills with external contacts, internal departments and co-workers. Strong organizational and time management skills. Demonstrated knowledge of MS Office (Word & Excel & Outlook) and other applications. Demonstrated knowledge of Power Bi, Power Automate and Power Query an asset Strong analytical abilities with demonstrated application of math skills. Working knowledge of the Measurement Canada Act and Regulations in relation to electricity metering. Experience in performing statistical analysis. Strong knowledge of metering concepts and supporting technologies. Knowledge of Alectra Utilities’ business systems used by Network Metering considered an asset. Demonstrated ability to solve moderately complex problems, including a facility for ratios and multipliers Demonstrated ability to work independently Demonstrate strong customer focus          Working Conditions Work involves minimal unpleasant conditions or hazards, resulting in minimal discomfort or risk of danger - work is performed in the office.