Sr. Analyst, Workforce Planning (Remote)

San AntonioRemotesenior

OtherAnalystWorkforce Planning AnalystHuman Resources

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The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation,

Technical Tools

OtherAnalystWorkforce Planning AnalystHuman Resources

The Senior Analyst, Workforce Planning is responsible for the end-to-end design, implementation, and optimization of data architecture and reporting solutions within a high-volume patient support environment. This role focuses on building scalable Tableau visualizations and Snowflake data models to track key performance indicators, conduct advanced forecasting, and provide root-cause diagnostics that inform strategic staffing decisions. Beyond maintaining reporting infrastructure, the Senior Analyst acts as a technical lead in automating manual processes and translating complex datasets into actionable operational insights to improve overall departmental efficiency and patient outcomes.

We are flexible with respect to geographic location, and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Lead the design, generation, and maintenance of complex performance reports and dashboards (daily, weekly, monthly) to track key metrics across Patient Solutions

Lead the development of complex Tableau data models, calculated fields, and performance-optimized visualizations tailored to cross-functional business needs

Partner with Data Engineering to extract, transform, and model data within Snowflake; develop optimized SQL queries to support scalable analytics solutions

Conduct advanced trend analysis, forecasting, and root-cause diagnostics to provide strategic, actionable insights to improve efficiency and outcomes

Oversee data validation processes and establish standards to ensure accuracy, consistency, and reliability across all reporting

Provide high-level end-user support for reporting tools, including troubleshooting complex issues and assisting with data access questions

Collaborate with stakeholders to understand and define advanced reporting requirements and optimize reporting outputs

Standardize and document reporting processes, establish best practices, and define data architecture to support consistency across teams

Spearhead the automation of manual reporting processes and improve efficiency through the advanced use of tools and data pipelines

Lead pilot reporting for new initiatives and drive process improvements

Other duties as assigned

High school diploma

Minimum 4 years workforce planning experience in a call center environment

Advanced knowledge of call center/telephony platforms (Five9 preferred), Tableau, or similar BI tools; Experience building and maintaining scalable BI data models

Strong working knowledge of Snowflake and SQL query optimization

Ability to architect accurate, complex reports and dashboards with attention to detail

Ability to translate technical data into meaningful business outcomes for leadership

Advanced analytical, forecasting, and problem-solving skills

Ability to manage multiple, complex reporting tasks in a fast-paced environment

Experience automating reports and streamlining manual processes

Bachelor’s Degree

Experience in healthcare operations

Prolonged periods of sitting at a desk and working on a computer