Junior ISO 9001 Analyst

Costa Rica·San Joséentry

OtherAnalyst

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Overview

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance,

Technical Tools

OtherAnalyst

NTT DATA is a team of more than 190,000 diverse professionals, operating in more than 50 countries throughout the world. The sectors where we have activities include: telecommunications, finance, industry, utilities, energy, public administration and health.

Our mission? Offer technological solutions, business, strategy, development and maintenance of applications, while being a benchmark in consulting. All thanks to the collaboration between teams, the human quality of our people and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to the needs of each client. Our talent has led us to be one of the top 6 technology companies in the world.

Because #Greattech, needs #GreatPeople, like you

NTT DATA is looking for high-achieving team players that are quickly adaptable to new challenges and entrepreneurial ventures. We are looking for a Junior ISO 9001 Analyst to work onsite at San José Costa Rica.

Responsibilities

~1 min read

→Support the maintenance of the ISO 9001 Quality Management System (QMS)
→Assist with internal and external audit processes, including:
- →Maintaining audit documentation
- →Tracking audit findings and recommendations
- →Monitoring progress on corrective actions
→Help manage and organize quality records and documentation
→Monitor service center activity by reviewing:
- →Tickets and service requests
- →Process adherence and performance trends
→Track and report on open tickets and service metrics (e.g., password reset requests)
→Use tools such as ServiceNow to review and track ticket activity
→Collaborate closely with the Quality team to ensure compliance and continuous improvement
→Provide feedback and support to teams to improve service quality

Requirements

~1 min read

0–2 years of experience in quality assurance, operations, or service environments
Familiarity with high-volume service environments (call centers, service centers, support teams)Basic understanding of processes, documentation, or quality standards
Exposure to ISO 9001 (certification or coursework is a plus, not required)
Experience with ticketing systems (ServiceNow preferred, but not required)
Strong attention to detail and organizational skills

Strong communication skills (English & Spanish required)
Professional, reliable, and detail-oriented
Coachable and eager to learn
Ability to work collaboratively in a team environment
Comfortable working in a structured, process-driven setting

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allows us to transform our goals into achievements, and projects into realities.

NTT DATA is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT DATA is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.