Project Manager - Client Services

United States·Melbournemid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Client Engagement & Onboarding Lead client onboarding, including kickoff scheduling, documentation, and internal alignment.

Requirements Summary

Bachelor’s degree preferred. 3+ years of experience in project coordination, project management, client services, or account management roles.

Technical Tools

OperationsProject Manager

Where strategic coordination meets world‑class client experience.

Job Summary:
Alluvionic is seeking a Project Manager - Client Services. This role manages a portfolio of client engagements, ensuring work is organized, visibility is maintained, and communication flows effectively between clients and internal teams. The ideal candidate thrives in a fast‑paced environment, managing multiple concurrent engagements while maintaining strong client relationships and operational clarity.

Responsibilities:

Client Engagement & Onboarding

Lead client onboarding, including kickoff scheduling, documentation, and internal alignment.
Serve as the primary coordination point between clients and internal teams throughout the engagement.
Maintain clear scope, timelines, deliverables, and ongoing client communication.
Support engagement closeout and client offboarding.

Project Coordination

Coordinate and track progress across multiple client engagements.
Align and schedule internal SMEs and technical resources as needed.
Provide structured updates and oversight across engagements at varying stages.
Deliver deeper project management support for select, higher‑complexity engagements.

Burn Rate & Resource Monitoring

Track project hours and burn rate against budgeted effort.
Monitor utilization and escalate scope or overage concerns.
Maintain reporting and visibility for Commercial BU leadership.

Operational Support

Maintain project documentation, dashboards, and status reports in project management tools.
Support leadership with portfolio‑level tracking and reporting.
Contribute to improving onboarding workflows, templates, and delivery processes.
Use Smartsheet or similar tools to manage project activities and reporting.

Qualifications and Skills:

Bachelor’s degree preferred.
3+ years of experience in project coordination, project management, client services, or account management roles.
Experience supporting client-facing engagements or professional services delivery.
Experience tracking project hours, burn rate, or resource utilization.
Experience using Smartsheet or comparable project management tools.
PMP certification preferred but not required.