Branch Office Administrator

Our Client Service Department consistently strives for service excellence. The Branch Office Administrator is a critical role serving as a front desk receptionist and general office administrator for incoming phone calls, office visits/appointments and various office needs. 

• →Delivering exceptional service experiences with every client interaction
• →Greeting and assisting our clients and guests with service requests and appointments
• →Receiving all deliveries and routing to the appropriate recipient
• →Preparing internal mail for routing to appropriate offices; receiving, opening and sorting daily mail
• →Managing and reviewing calendars for advisors and preparing appropriate materials for upcoming appointments; making outbound client calls confirming appointments
• →Preparing and stocking refreshments for the office daily
• →Restocking supplies for the office
• →Helping with snacks, beverages and meals as needed for the office staff or clients
• →Directing incoming client phone calls to appropriate departments
• →Managing office supplies and restocking as needed
• →Assisting with facilities related issues and tasks as needed
• →Helping Operations and Client Service with administrative duties as needed
• →Suggesting and embracing process improvements
• →Focusing on quality and accuracy of work
• →Consistently demonstrating Allworth’s guiding principles

• Passion for excellent service and client satisfaction
• Excellent verbal and written communication skills
• 2+ years of general administration and phone experience
• Strict attention to detail
• Ability to multi-task and prioritize work daily
• Flexibility and embraces change
• Strong organizational skills and ability to meet all deadlines
• Strong team player and approachable
• High degree of professionalism
• Proficient with Microsoft Office and navigation of systems
• BS/BA degree or equivalent work experience preferred

We value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions 
• Exempt associates qualify for our flexible paid time off policy
• Non-Exempt associates will receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

In addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

Benefits are available to full-time associates who work more than 30 hours a week.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.

Allworth Financial participates in E-Verify. Click here for more information.

California residents, click here for our privacy policy.