Help Desk Specialist

United States·Viennamid

OtherHelp Desk Specialist

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Quick Summary

Key Responsibilities

Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems,

Requirements Summary

Experience/Skills: 1+ years of experience Experience providing technical support in a multi-platform environment (PC and Mac). Strong knowledge of computer operating systems, desktop applications,

Technical Tools

OtherHelp Desk Specialist

Responsibilities

~1 min read

Must have one or more of the following:
- MCSA: Microsoft Certified Solutions Associate
- MSCE: Microsoft Certified Solutions Expert
- Apple Certified Support Professional
- JAMF Certified Tech (current or current -1 version)
- (ISC) 2 Systems Security Certified Professional (SSCP)

Requirements

~1 min read

Experience providing technical support in a multi-platform environment (PC and Mac).
Strong knowledge of computer operating systems, desktop applications, email systems, and printers.
Requires technical computer and customer service skills.
The Helpdesk Specialist shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award.
It is preferred that the Helpdesk Specialist has at minimum, a Foundation Certificate in IT Service Management (ITIL) v3.

What We Offer

~2 min read

The likely salary range for this position is $43,000- $60,000. This is not, however, a guarantee of compensation or salary. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, education and certifications as well as contract provisions regarding labor categories that are specific to the position and could fall outside of this range.

Alpha Omega is an award-winning solutions provider dedicated to delivering mission-enabling technology and strategic solutions for our customers. Since our founding in 2016, we have grown to over 700 employees nationwide consisting of former operators, technologists, and strategists who bring decades of government and industry experience. They are united by one purpose: ensuring our nation’s continued global leadership.

We have a unified operating model providing technical capabilities and solutions for customers across two main business units:

✓National Security – supporting agencies such as the Department of Homeland Security (DHS), Navy, Air Force, Army, and the Department of State (DOS).

✓National Resilience – supporting agencies such as Federal Deposit Insurance Corporation (FDIC), Treasury, Health & Human Services (HHS), National Institutes of Health (NIH), National Oceanic and Atmospheric Administration (NOAA) and the United States Department of Agriculture (USDA)

Guided by our core values—Harmony, Engagement, Accountability, Resourcefulness, and Tenacity (HEART)— we foster a culture of innovation, collaboration, and continuous learning and are committed to delivering high-impact solutions. We recognize and reward hard work.

Alpha Omega's culture is driven by our values and mission. We invest in top talent through mentorship, growth, and meaningful work. We value individuality, reward integrity, and foster a diverse, high-performing team united by purpose-at work, in service, and in the community.

Alpha Omega Integration, LLC (Alpha Omega) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.