Data Migration and Onboarding Specialist at Alt Legal (Remote)

As an internal data specialist, you will be helping customers and internal stakeholders solve their problems through the preparation of data analysis and effective communication.

• →Support new and existing customers and their onboarding of IP data
• →Perform data mapping and manage complex datasets with high level of attention to detail
• →Migrate customers’ data into our preferred format
• →Coordinate and receive inputs needed from both customers and internal stakeholders
• →Maintain accurate customer records.
• →Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
• →Stay current with system changes and updates.
• →Work closely with customer success, product, and other internal team leads to improve customer experience

• 4+ years’ experience in data/implementation-focused role involving support of SaaS or professional web-based solutions
• 2+ years’ experience working from home
• High proficiency in Excel (sorting/filtering, Vlookups)
• Experience with CSMs (e.g., Vitally/ChurnZero)
• Keen attention to detail
• Strong communication skills and project management skills (managing multiple data migrations at once)
• Ability to recognize gaps in their own knowledge and seek instruction
• Ability to empathize with and advocate for our customers
• Ability to quickly learn new concepts and teach others
• Good sense of humor and a love of nerdy things
• Intellectual property experience is desired, but it’s not required to apply

What you get: Alt Legal offers a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture.

We also offer all employees a variety of perks such as flexible vacation, remote work options, healthcare coverage, and the opportunity to determine your own growth path. Your equipment will also be provided.

We are LGBTQ+ friendly and encourage all candidates to apply.

**How to apply: ** If you’re interested, you should submit your application with a resume in PDF, along with a cover letter explaining your specific interest in this role and why you'd like to join the Alt Legal team.

Our applications are still reviewed by humans! Please pardon any delayed responses.