Senior Field Engineer

United States·BerkeleyFull Timesenior

EngineeringField Engineer

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Overview

We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics.

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EngineeringField Engineer

We are a well-funded startup on a mission to make e-commerce logistics more human-friendly and efficient with AI-powered robotics.

Ambi Robotics builds and operates production AI-powered robotic systems that run 24/7 in customer environments across the USA.

We are seeking a Senior Field Engineer who will join a strong, experienced team and a track record of solid uptime. This person must have high agency, ownership, and accountability in their work as the actions taken in this role have immediate and visible consequences.

The Senior Field Engineer will report to the Director of Field Engineering, and will manage Field Engineers positioned across the nation. The successful candidates comes from a technical background and is excited to get out into the field to meet the customer and work directly on finding solutions to problems. The ideal candidate will have 3+ years of experience in hardware and software product technical support, and has experience leading distributed technical teams.

Manage Field Engineers distributed nationwide

Act as the technical expert for the Field Engineering discipline

Serve as the senior escalation point for an on-call team of nationwide Field Engineers and staff the on-call rotation

Act as the bridge between field experience and engineering development

Drive post-incident reviews to develop systemic improvements in our products and systems

Scale the Field Engineering team as our fleet grows

Travel to participate in installing, training, and commissioning activities in the field

Develop and improve tooling, diagnostics, and remote infrastructure to ensure fleet excellence

3+ years in field engineering, field operations, or technical operations, with at least 3 years leading distributed technical teams

Experience in warehouse automation or warehouse robotics

Experience with productions systems that have uptime obligations

Track record of operating within cross-functional team environments

Willingness to travel (up to 50%) to customer sites nationally

Background in robotics and/or mechatronics

Familiarity with Jira Service Management, Grafana, Python, Linux, and Command Line Interface

(BONUS) Experience in Customer Success

Health, dental, and vision insurance

401k with 5% matching by Ambi

Equity ownership

Unlimited PTO

Partial WFH

Free parking on site at HQ

Access to a full gym at HQ

Free lunches 2x per week

All applications must be submitted online for equitable review. We do not accept or review submissions sent via email, including to individual team members or engineers. This policy ensures a fair and streamlined process for everyone.

This position is direct-hire only; unsolicited resumes from recruiters will not be considered and may result in a fee waiver.