Customer Success Specialist (Contract)

Familiarize yourself deeply with Ambrook's product, features, and customer base including our core audience segments and their unique financial needs.

Handle the support chat independently, providing prompt, accurate, and friendly responses to customer questions.

Lead your first live onboarding calls, helping new customers successfully set up their accounts and transition from other systems onto Ambrook.

Build strong working relationships with teammates across growth, product, and engineering.

Own a high volume of customer interactions across support chat and onboarding calls, consistently delivering a best-in-class experience.

Serve as a trusted resource for customers navigating accounting concepts from reconciling transactions to understanding their balance sheet by providing clear, accessible guidance.

Provide regular, structured feedback to our product and engineering teams on recurring customer questions, friction points, and feature requests.

Help shape how we onboard and support customers as we scale, contributing to process improvements and documentation.

Strong bookkeeping or accounting background. You've done the books in a software tool and can comfortably explain concepts like the Balance Sheet, Profit & Loss, and cash flow to someone hearing them for the first time.

A clear, professional communicator at ease in written support chat and on live video or phone calls, with a tone that builds trust and feels approachable to business owners.

A people person — you get genuine energy from working with customers, problem-solving alongside them, and helping them succeed.

Strong attention to detail. You're the kind of person who digs carefully into a question before jumping to an answer, and you catch the things others miss.

Comfortable with ambiguity and a fast-moving environment — you can prioritize independently and adapt as things change.

Available for a minimum of 20 hours/week on a contract basis, with flexibility to cover some evenings and/or weekend hours.

Bonus: You're an existing Ambrook customer with firsthand experience using our product and strong financial acumen.

Bonus: Background or personal experience in agriculture, construction, trucking, or another trade industry.