American Logistics Authority

The Transportation Support Coordinator works from home assisting drivers, dispatchers, brokers, and operations to keep freight moving without delays. You organize schedules, communicate updates, verify documents, and help prevent common dispatch issues. This role is perfect for someone who wants to learn the industry from the ground up and eventually transition into becoming an Independent Freight Dispatcher.

✔ 100% Work-From-Home
✔ Flexible hours
✔ Ideal for people who want to move into dispatching later

• Provide drivers with updated instructions, addresses, and appointment times

• Track ETAs, delays, breakdowns, and HOS considerations

• Help drivers resolve road issues quickly and professionally

• Confirm pickup and delivery appointments

• Track loads and provide real-time updates to brokers/shippers

• Verify BOLs, PODs, and ensure the freight matches the bill (prevent wrong-load issues)

• Estimate realistic load/unload times

• Prevent overscheduling and tight back-to-back appointment windows

• Upload all paperwork into the TMS

• Track detention, layover, and TONU opportunities

• Keep clean, accurate load notes

• Send check calls and status updates

• Notify brokers of changes or delays

• Maintain positive, professional relationships with shippers/brokers

• Clear communication

• Attention to detail

• Ability to multitask under pressure

• Strong organizational skills

• Basic familiarity with load boards / TMS (training available)

This job teaches the exact skills used by:
✔ Freight Dispatchers
✔ Load Planners
✔ Broker Agents
✔ Fleet Managers

You learn how to:

• Communicate with drivers

• Manage freight

• Work with brokers

• Solve real logistics problems

All of which set you up to eventually work independently as a freight dispatcher and earn significantly more.